Customer Service Representative

American Leak Detection, Inc • Punta Gorda, FL • 1w ago

Job Summary: We are seeking a dynamic and experienced individual for our customer service, dispatch, and office operations. The ideal candidate will be a master of multitasking, possess excellent communication skills, and have a proven track record of success using Service Titan to its fullest potential. This role requires a proactive problem-solver who can ensure smooth daily operations and exceptional customer satisfaction. Responsibilities: Customer Service: Answer incoming calls and emails promptly and professionally. Provide accurate information about services, scheduling, and pricing. Handle customer inquiries, complaints, and resolve issues effectively. Maintain a high level of customer satisfaction. Dispatching: Efficiently schedule and dispatch technicians based on customer needs and technician availability. Monitor technician locations and progress using Service Titan's dispatch board. Optimize routes to maximize efficiency and minimize travel time. Communicate effectively with technicians and provide necessary updates. Office Management: Manage daily office operations, including filing, data entry, and record keeping. Process invoices, payments, and other financial transactions within Service Titan. Maintain accurate customer and technician records in Service Titan. Order and manage office supplies. Assisting with reporting within Service Titan. Service Titan Expertise: Utilize Service Titan's features for scheduling, dispatching, invoicing, reporting, and customer management. Troubleshoot Service Titan issues and provide training to other staff members as needed. Stay up-to-date on Service Titan updates and best practices. Generate and analyze reports to improve operational efficiency. Utilize Service Titan marketing features, such as email and text campaigns. Qualifications: Proven experience in customer service, dispatching, and office management. Extensive experience using Service Titan (required). Strong understanding of Plumbing and Home Service business operations is a plus. Excellent communication, interpersonal, and problem-solving skills. Ability to multitask and prioritize effectively in a fast-paced environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Strong organizational and time management skills. Ability to work independently and as part of a team. Reliable and dependable. High school diploma or equivalent (required); associate's or bachelor's degree (preferred). Benefits: Competitive pay commensurate with experience Vacation Pay & Holiday Pay 401K with Company matching Opportunity for growth and advancement * Positive and supportive work environment About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, and swimming pool leaks using our advanced technology and experience developed over 50+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, pool service, building contractors, insurance adjusters, apartment managers, restoration specialists, Condo/Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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