Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
The Product Support Manager leads a sales team in driving accelerated profitable growth for the Advanced Electrical Services (AES) business. This role is responsible for developing a keen understanding of the assigned account(s) business needs and drivers, decision making process, and buying behavior.
They will lead the development and delivery of specifically tailored value propositions, accurate recommended solution proposals, and complete customer life cycle services. Solutions will encompass Caterpillar Switchgears entire electrical portfolio consisting of Products, Systems, Solutions, and Services.
Role will apply experience and knowledge to develop account plans and methodologies to improve dealer marketing and sales capabilities and overall customer experience. Incumbent is accountable for contribution to the identification, analysis and resolution of marketing and sales distribution needs and problems in assigned discipline/district. Position performs complex analysis work, identifies and resolves problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of action and making timely decisions.
Will to the AES Product Line Manager. Reporting directly to this position are regional AES Sales Representatives.
Responsibilities Include:
-Establishing and reviewing proposals for Caterpillar AES products. The process includes analysis of sales history, volume forecast, competition, product quality, product availability, value premiums, costs and related factors.
-Developing advanced strategic recommendations incorporating entire value chain and external forces used in the tactical analysis and additional areas such as: forecasted economic activity, product configurations, exchange rate changes, market/industry changes and other factors influencing sales and profit goals.
-Leading, coordinating and defining a single, action-oriented account plan including input from all members of the sales, service, and support teams assigned and associated with the accounts and as mutually agreed, where appropriate, by the assigned account(s).
-Overseeign the execution of the account plan, providing required status and results reporting on a monthly, quarterly, and annual basis.
-Ensuring necessary regional and local account sales as well as service and support resources are assigned, engaged in the execution of the account plan, actively and with agreed priority.
-Resolving any resource misalignment or account priority issues with the appropriate regional or local resource structural manager.
-Understanding the current customer/dealer market and needs, as well as understanding how and why decisions are made within their work group and organization.
-Applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvements, etc.
-Staying informed/aware of industry and technology changes and relating those changes to Caterpillar, dealer and customer needs
-Providing leadership within the Advanced Electrical Services space, including product knowledge, dealer deployment, analytics, etc. to support sales/commercial goals.
-Collaborating with other functions and businesses during planning and process improvement activities to ensure the timely completion of all corporate objectives and milestones.
-Coaching, developing and building marketing competencies/skills/knowledge for direct reports.
Travel as required -anticipated up to 50-60%.
What you have:
Degree Requirement: Bachelor's degree or equivalent experience preferred but not required
Customer Focus & Service Excellence : Ability to demonstrate values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Knowledge of customer service concepts and techniques; ability to provide excellent service in a direct or indirect manner.
Level Basic Understanding:
Focuses activities on developing and maintaining positive customer relationships.
Responds to unexpected customer requests with a sense of urgency and positive action.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.
Technical Excellence: Knowledge of power systems technology and various application methods; ability to provide solutions to significant technical challenges. Experience working in technical business operations, marketing or sales preferred.
Level Working Knowledge:
Develop proposals and provide technical recommendations and solutions to customers for repair and upgrading their product.
Demonstrated ability to work on larger scale, complex assignments and provide direction to AES sales personnel on project assignments.
Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
Helps others solve technical or procedural problems or issues.
Data Gathering & Analysis : Strong analytical ability and initiative; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:
Follows proper data gathering and analysis processes and policies.
Reports problems that arise in the data collection process.
Participates in gathering and analyzing an organization's data based on requirements.
Documents data from various sources and in various formats.
Utilizes basic data collection and evaluation tools and techniques.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Basic Understanding:
Explains the roles and responsibilities of a consultant.
Lists the typical phases of a consulting assignment or project.
Presents a professional image, especially when dealing with customers.
Describes the consulting process and relationship with clients.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
-Understanding how dealers work and the ability to build strong relationships with our dealer partners while also championing and communicating our AES vision & strategy.
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
Other:
Position may be located in Alpharetta, GA, Peachtree City, GA, Fountain Inn, SC, Fisher, IN, or Wayne, PA
Position requires 50-60% travel
Relocation is not available
Sponsorship is not available
LI
Summary Pay Range:
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
August 28, 2025 - September 4, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
