Position Summary...
Walmart Creative Studio (WCS) is seeking a strategic, systems-oriented Program Manager to shape the future of resource planning within a large creative organization. This role is ideal for someone who thrives in complexity, brings rigor to operational design, and builds scalable frameworks for resourcing work across people, partners, and platforms.
Unlike daily staffing coordination, this role focuses on designing processes, models, and governance structures that enable creative operations to flex and scale with clarity and consistency.
What you'll do...
Strategic Resource Planning & Process Design
Lead discovery initiatives to understand current resourcing practices and identify gaps and opportunities.
Design future-state workflows, frameworks, and playbooks for scalable resource allocation.
Define governance structures, decision-making criteria, and internal vs. external sourcing guidelines.
Program Management & Operational Strategy
Drive cross-functional initiatives to improve operational clarity and alignment across teams.
Partner with Creative Ops, Program Management, and other stakeholders to institutionalize new standards.
Analyze project pipelines, scope shifts, and capacity metrics to support data-driven forecasting and decision-making.
Offshore Management & External Work Allocation
Serve as the primary liaison between WCS and offshore vendors, ensuring alignment on expectations, delivery models, and quality standards.
Build and maintain documentation and frameworks guiding external work allocation (offshore vendors, AI tools, internal teams).
Develop models that balance scale and quality while optimizing resource use across capabilities.
Cross-Functional Leadership & Change Enablement
Act as a connective thread across internal and external stakeholders to ensure shared understanding of resourcing models.
Foster adoption of new processes through documentation, training, and collaborative working sessions.
Champion change management efforts to embed new tools and practices into daily operations.
Documentation & Systems Integration
Own development and maintenance of core operational documentation tied to capacity and resource planning.
Collaborate with Data & Tools teams to ensure platforms (e.g., Airtable, Workfront) support designed workflows.
Partner with leads to evaluate and scale tools that improve visibility, coordination, and planning accuracy.
You're a Great Fit If You:
Bring 5+ years of experience in program management, strategic operations, or business process design-ideally in creative, marketing, or production environments.
Bonus: Have experience in resource planning or management within an agency or in-house creative organization.
Are a structured thinker who thrives in solving systems-level, cross-functional challenges.
Have a proven ability to design and implement scalable operational frameworks.
Can flex between big-picture strategy and executional details in ambiguous environments.
Are a strong communicator and facilitator, able to translate business needs into actionable plans.
Understand creative workflows and team dynamics, even if you haven't directly led creative teams.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The annual salary range for this position is $104,000.00-$202,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 1 year's experience in interactive design, editorial content management, or related field OR 3 years' experience in interactive design, editorial content management, or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Content Management Systems, Managing interactive projects in an online creative or related digital field, Working for or with creative agencies, Working with Design Software (For example, Adobe Creative Suite), including proficiency in advanced functions (For example, multi-layer masking and compositing)
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
