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Operations Analyst - Human Services Program Representative 2

State of Minnesota • Saint Paul, MN • 3h ago

Working Title: Operations Analyst

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

Job ID : 88523

Location : St. Paul

Telework Eligible : Yes

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 08/27/2025

Closing Date : 09/09/2025

Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

Division/Unit : Health Care Administration / Eligibility and Operations

Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually

Classified Status : Classified

Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position represents DHS as a business lead on projects for Minnesota Health Care Programs (MHCP) to deliver health care eligibility system functionality in accordance with state and federal policy, laws, and regulations.

Responsibilities Include:

Work in partnership with Department of Human Services (DHS), Minnesota IT Services (MNIT), MNsure and county, tribe and state health care processing entities to develop business requirements, design documents, and workflows to deliver new or enhanced system functionality, and other high-priority system changes required for Minnesota Health Care Programs (MHCP).

Under limited supervision, initiate, lead and coordinate efforts to identify, analyze, recommend, develop and implement changes and improvements for business processes and procedures.

Use critical analysis, problem-solving, and process improvement skills sufficient to identify issues, evaluate, plan, make decisions, recommend and implement solutions, without compromising program integrity, system functionality, and customer service.

Develop business use case scenarios and instructions to perform user acceptance testing. Document results, submit potential issues and prioritize defects found in user acceptance.

Minimum Qualifications

Three (3) years professional experience working in eligibility technology systems, such as Minnesota Eligibility Technology System (METS), MAXIS and MMIS to effectuate eligibility for Minnesota Health Care Programs (e.g., Medical Assistance, MinnesotaCare etc.).

Experienced in identifying and expressing business needs to address policy, operational, or system improvements or challenges.

Capable of effectively guiding and organizing problem-solving teams, adept at resolving conflicts and negotiating.

***Bachelor's Degree or higher in Health Care Administration or related field may substitute for one (1) year of experience

Preferred Qualifications

In-depth understanding of MHCP policy, processes, and systems to guide the implementation of new or corrected system functionality, business processes, and procedures.

Experience working on projects as a Subject Matter Expert (SME) or other related roles in which you are responsible to communicate policy and/or business needs. Review business and functional requirements to ensure they are correct and complete.

Ability to manage multiple concurrent project work and competing priorities under demanding deadlines.

Strong oral and written communication skills sufficient to communicate to both technical and nontechnical personnel.

Experience participating in user acceptance testing to validate that technical solutions work as designed according to business and functional system requirements.

Decision-making experience related to planning, organizing, directing and controlling functions to achieve organizational goals and objectives.

Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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