JOB REQUIREMENTS: JOB SUMMARY Nonn\'s has been a trusted name in
flooring and interior finishes for over 40 years, known for our
commitment to quality, value, and exceptional service. We\'re looking
for a Customer Service Manager to lead the service department at our
Springfield Corners location (near the intersection of Highways 12 and
19 north of Middleton). This key leadership role reports directly to the
President and is responsible for managing a high-performing team and
ensuring a smooth, positive customer experience from start to finish.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned. Direct and assist in the daily performance of
customer service and technical support. Field complaints and questions
regarding customer service issues. Communicate with department heads to
ensure coordination of activities such as sales, installation,
accounting and purchasing. Oversee service support staff and
technicians. Oversee training of technicians and cross-training of
service support staff. Participate in establishing technicians\' work
schedules. Ensure that the schedules are correctly implemented and that
jobs are assigned effectively and completed properly. Consult with
specific department personnel to verify availability of parts to ensure
quality and timely service calls. Verify billing is processed
immediately and accurately. Understand and communicate
credit/collections guidelines. Work with accounting department to
resolve customer payment problems. Conduct timely and constructive
evaluations, coaching conversations and discipline with direct reports.
Hire any vacant positions within the department and provide new hire
orientation and training. Create and analyze data and reports to improve
department operations and procedures and create communication and
training curriculum for these improvements. Report findings and
recommendations to leadership team. Follow and enforce all safety
policies and procedures; initiate and lead safety meetings. SUPERVISORY
RESPONSIBILITIES This position carries out supervisory responsibilities
in accordance with company guidelines, policies and procedures, and
applicable laws. Supervisory responsibilities include interviewing,
hiring, and training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems. Supervise service department
associates. Set goals for performance and deadlines in ways that align
with company\'s plans and vision. Organize workflow and ensure that
employees understand their duties or delegated tasks. Provide mentoring,
performance coaching, and discipline as needed to ensure employee
engagement and job success. Requirements EDUCATION, EXPERIENCE &
QUALIFICATIONS To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. 5+ years of
customer service experience in the service industry, preferably in
construction, remodeling or home goods. 3+ years of experience leading
teams. Previous work experience reviewing technical data. Previous work
experience using Microsoft Office applications as a daily requirement.
Previous work experience using a CRM application, preferably related to
the construction industry. Ability to lift up to 20 pounds without
restriction and on a regular basis. Ability to communicate in English
both verbally and in writing for training and project updates and to
independently handle external and internal requests. Math skills
acquired through high school diploma or equivalent to understand bids
and measurements, calculate fractions and percentages, convert square
feet and square yards, and understand basic financial transactions.
PHYSICAL DEMANDS The physical demands described here are representative
of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. Ability to sit at computer monitor for long periods
throughout the day. Must possess the ability to stand for long periods
of time; to reach with hands and arms; to move among and between
offices; to handle mail and documents; to sit, stoop, kneel and crouch;
to lift and move up to 20 pounds; to see well enough to discern
differences in quality of documents and files. WORK ENVIRONMENT The work
environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. General working
conditions May have to meet tight deadlines Warehouse and office
environment OUR BENEFITS Health Insurance (Medical, Prescription,
Dental, and Vision) Life Insurance Paid Holidays and Time Off 401(k)
Plan with company matching Artisan Design Group is committed to a policy
of equal employment opportunity for applicants and employees. It is the
policy of Artisan Design Group to apply recruiting, hiring, training,
promotion, compensation, and professional development practices without
regard to actual or perceived race, color, religion, sex (including
pregnancy, sexual orientation and gender identity), national origin, age
(40 or older), disability or certain classifications based on genetic
information, or any other characteristic protected by federal, state or
local laws, regulations or ordinances. We are committed to helping
individuals with disabilities participate in the workforce and ensuring
equal opportunity to apply and compete for jobs. If you need any
assistance at any point in the application or hiring process due to a
disability and you need accommodation, please email
Accommodations@adgus.net. Please do not use this email address for any
other questions. Only inquiries regarding accommodations will be
addressed. Apply ** OTHER EXPERIENCE AND QUALIFICATIONS:
Requirements EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. 5+ years of customer service experience in the service
industry, preferably in construction, remodeling or home goods. 3+ years
of experience leading teams. Previous work experience reviewing
technical data. Previous work experience using Microsoft Office
applications as a daily requirement. Previous work experience using a
CRM application, preferably related to the construction industry.
Ability to lift up to 20 pounds without restriction and on a regular
basis. Ability to communicate in English both verbally and in writing
for training and project updates and to independently handle external
and internal requests. Math skills acquired through high school diploma
or equivalent to understand bids and measurements, calculate fractions
and percentages, convert square feet and square yards, and understand
basic financial transactions. ** APPLICATION INSTRUCTIONS: Apply
Online: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3404619
