Customer Service Generalist

City of Worcester * • Worcester, MA • 1d ago

The City of Worcester is seeking qualified applicants for the position of Customer Service Generalist for the Administrative Division within the Department of Human Resources. Under the direction of the Director of Administration, the Customer Service Generalist serves as the first point of contact for the City of Worcester\'s Human Resources Office. This position provides exemplary customer service in-person, by phone, and via email to City of Worcester employees, retirees, residents and constituents. The Customer Service Generalist is responsible for addressing general inquiries and concerns related to all Human Resources Divisions, which includes Administration, Hiring, Benefits, Labor Relations and Safety, and Payroll. This position supports various administrative functions as needed, such as processing job applications, assisting with new hire onboarding, handling employee benefits transactions, providing accounts payable support for Human Resources, and helping with large-scale mailings and data entry tasks. This position may require work after hours during open enrollment period(s). Bilingual applicants are encouraged to apply. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: \~ Strong organizational and interpersonal skills \~ Strong written and verbal communication skills \~ Strong time management skills and attention to detail \~ Ability to maintain professionalism under all circumstances \~ Ability to perform basic math functions \~ Ability to manage multiple priorities in a fast-paced office environment \~ Ability to work with diverse populations \~ Ability to operate standard office equipment (computer, calculator, copier, fax, shredder, etc.) \~ Ability to work independently and as part of a team \~ Ability to work occasional after work hours \~ Ability to maintain confidentiality \~ Regular onsite attendance is required MINIMUM REQUIREMENTS: \~ High school diploma or equivalent \~ Two (2) years of experience providing customer service in an office setting \~ Computer proficiency, including Microsoft Office Word, Excel, and Outlook \~ Excellent communication skills PREFERRED QUALIFICATIONS: \~ Two (2) years of experience performing administrative work in an office setting \~ One (1) year of experience administering/processing employee benefits \~ One (1) year of experience working in a Human Resources office \~ Prior experience with Workday Click Here To Read Full Job Description

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