Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Business Process Improvement (GBSC Global Process Lead - Finance)
Overview:
Mastercard's Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.
As we head into our next phase in advancing our commitment to our stakeholders, the GBSC is seeking to hire a Director, GBSC Global Process Lead - Finance based in O'Fallon, MO. The Global Process Lead (GPL) is a senior-level role responsible for the end-to-end ownership, improvement, and optimization of global finance processes within the organization. The GPL will drive process excellence, standardization, and efficiency across various departments, ensuring alignment with the company's strategic goals and enhancing stakeholder experience. This role requires a visionary leader with deep expertise in financial acumen, digital innovation, and change management on a global scale and within complex environments.
Role:
Define and implement the global strategy for finance process excellence in partnership with operations and key stakeholders
Collaborate with operations and senior stakeholders to align finance strategies with broader business objectives while implementing strategic initiatives that will optimize processes, support growth, enhance customer experience, reduce risk and drive efficiency
Work with cross-functional partners/teams to support the identification, prioritization and deployment of new technology and process in targeted areas
Analyze and leverage data into clear concise transformation initiatives that provide improved experience, mitigate risk and efficiency
Utilize technology to design and optimize processes, collaborating with Mastercard Tech and other departments to ensure seamless integration and functionality
Improve and mature the robust operating model structures and governance frameworks for finance
Foster strong relationships with stakeholders to understand their needs and ensure a great experience interacting with the process
Provide guidance and support to service delivery (operations) leaders and teams, ensuring that day-to-day processes are executed efficiently and effectively
Co-develop (with operations and key stakeholders) and enforce policies that support process standardization and improvement
Ensure all key process documents are complete and reviewed annually - inclusive of access management, SLAs / KPIs and process maps / flows
Support GBSC storytelling by ensuring the proper data/metrics are available, validated and analyzed
All About You:
Strong leader with passion for process excellence and customer satisfaction
Demonstrated ability to develop and implement long-term strategies for process excellence
Strong technical aptitude and understanding of technology-driven process design and optimization
Ability to develop, track, course-correct and iterate a metrics-driven improvement roadmap
Demonstrated ability to identify and frame opportunities/solutions in a structured, data-driven way to clearly communicate options, risks and trade-offs
Successful track record in transforming organizations through a continuous improvement culture enabled by digital technologies and automation
Ability to develop, engage and manage relationships with stakeholders at all levels
Previous shared services and/or outsourcing experience a plus
Pay Range:
O'Fallon, Missouri: $128,000 - 198,000 USD
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the @type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
