REMOTE HR Customer Service Representative

Aston Carter • Houston, TX • 3d ago

We are hiring for 100% remote HR Call Center Customer Service Reps for a well-known tech company based in Seattle, WA.

Responsibilities

Take ownership of employee contacts, ensuring each is resolved with a high degree of problem-solving and customer focus.

Receive and resolve inquiries via phone, chat, and email as the first point of contact for leave, disability, and related queries.

Resolve inquiries by referring to documentation such as FAQs and knowledge base articles, escalating when necessary.

Build customer trust through empathetic, personalized conversations and adjust case management plans to meet employees' needs.

Respond to employee issues during leave events and ensure proper communication and documentation.

Use judgment and critical thinking to balance process adherence with employee needs when analyzing disability, leave, and accommodation requests.

Consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.

Essential Skills

Customer service and support experience in phone and chat environments.

Strong communication skills.

Ability to show and demonstrate empathy.

Proficiency in Microsoft Office.

Ability to research and find answers or information.

Additional Skills & Qualifications

Experience dealing with customers and utilizing empathy skills.

Proven ability to manage changing workloads in a fast-paced environment.

Ability to manage confidential and sensitive employee information.

Work Environment

This is a 100% remote position with expectations to be on camera during the training and nesting period. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 8, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Sales and Service Associate

24 Hour Fitness, INC. • Houston, TX • 19min ago

Management & Administrative

FULL-TIME Part-time LOCATION 12553 Westheimer Road Houston TX 77077 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness commu...

19min ago

Go to Apply

Academy for Services & Consulting: Technical Quality Manager (TQM) - Houston (Hybrid)

SAP • Houston, TX • 7h ago

Management & Administrative

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen...

7h ago

Go to Apply

Catholic Health Initiatives • Houston, TX • 13h ago

Management & Administrative

Responsibilities Participates in financial analysis tasks of varied nature and depth, including cost accounting, service line reporting and support, budgeting, and various other ad hoc reporting and analytical projects,...

13h ago

Go to Apply

CUSTOMER SERVICE REPRESENTATIVE I

The City of Houston • Houston, TX • 13h ago

Management & Administrative

CUSTOMER SERVICE REPRESENTATIVE I Print ( https://www.governmentjobs.com/careers/houston/jobs/newprint/5062712 ) Apply ? CUSTOMER SERVICE REPRESENTATIVE I Salary $18.76 - $19.93 Hourly Location 1400 Lubbock Job Type Full...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.