This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We're a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
Coordinate and supervise daily/weekly/monthly activities of a team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
Manage phone metrics and ensure team is handling calls with a focus on first call resolution
Ensure best practices are followed to handle all call @types related to bill balances, adjustments/refunds, payment plans, credit card payments, patient pricing, billing insurance, and other patient concerns.
Work well with peers and be able to lead a team to successfully meet metrics given
Must be able to multi-task and ensure all deliverables are met timely
Ability to teach direct reports the functionality of the billing system and collection process
Needs to be technically savvy and be able to lead the team on new and improved tools for better outcomes
Ability to research issues and provide guidance and feedback to the team to assist in resolving complex billing issues and customer complaints to ensure all steps are followed for full resolution
Develop and cross train the team
Provide development plans and engage team on performance management steps when required
Deliver coaching and performance reviews to staff
Must have excellent written and oral communication skills
Candidate must have excellent follow up skills
Manage and guide a team of approx. 18-20 representatives
You will leverage your skills and have the ability to:
Multi-task and work independently and as part of a team
Demonstrate excellent communication, organization and problem solving
Adapt to change in a fast-paced environment
Joining a cross functional focused team with many opportunities for cross-training and skill/career development
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
3+ years of experience providing coaching, feedback, and support to team members
2+ years of experience in supervisory, management, or team/group lead role
2+ years of healthcare customer service experience or 2+ years of call center experience
Knowledge and experience working in Microsoft applications (Word, Excel and PowerPoint)
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
Proficiency in the Quest Billing System (QBS) and Quest Web Billing System (WBS)
1+ years of Quest Diagnostics billing experience
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Demonstrated problem solving and analytical skills
Proven ability to handle multiple tasks and meet deadlines within standards
Adaptable and flexible with the ability to accept, create and manage change
Excellent interpersonal communication (including excellent verbal and writing skills)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Polic?y
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $48,700 - $87,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
