Customer Service Manager

Eaton Corporation • Jackson, MI • 1w ago

Eaton's IS AER FED division is currently seeking a Customer Service Manager. This position will be located at our Jackson, MI facility.

The Customer Service Manager is responsible for managing the site customer service team's overall performance, including coaching and assisting team members to drive customer service initiatives that maximize customer satisfaction, increase sales, reduce cycle time, reduce cost, and increase quality; cross functional collaboration with all functions to ensure optimum customer advocacy.

The expected annual salary range for this role is $108749.97 - $159499.96 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Supervise ten customer account managers. Train and mentor on customer service procedures and policies. Be responsible for overall customer management, including review and interpretation of contracts, accurate and timely order entry, providing order status and administering customer returns. Collect and analyze data to develop customer specific pricing, pricelists and LTA offers. Prepare quotations and long-term agreement submittals for legacy business and manages quote turn-time and capture rate. Analyze trends and report on Intake, forecast accuracy, gaps and low/negative margin parts. Provide continuous feedback to the customer on order status throughout the production cycle. Work closely with cross functional teams to determine updates. Maintain Customer Service databases, files, and metrics. Ensure that customer website and portal purchasing system requirements are being fulfilled. Provide backup where necessary for Customer Service Team and assume other duties as assigned. Support collection activities and manage export control regulations. Support customer visits (travel up to 10% of time).

Qualifications:

Required (Basic) Qualifications:

Bachelor's Degree from an accredited institution. Minimum of five (5) years experience in a customer facing role. Minimum of one (1) year experience in a supervisory role. Must be legally authorized to work in the United States without company sponsorship, now or in the future. This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Jackson, MI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Skills:

Strong leadership and coaching skills. The ability to build and sustain a high-performance team and to successfully communicate and develop a sense of urgency and commitment to meet team goals. Excellent interpersonal and communication skills. Computer literate with competency in Microsoft Office software programs, MRP system, and customer web-based portals.

LI-CB3

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Similar Jobs

Internship Program: Operations Management

Eaton Corporation • Jackson, MI • 1d ago

Management & Administrative

We make what matters work. You want to make an impact in the world. At Eaton, we're solving some of the toughest challenges on the planet. Our Early Talent Programs open up an exciting world of opportunities for you to m...

1d ago

Go to Apply

Service Advisor

Camping World • Chelsea, MI • 2d ago

Management & Administrative

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support...

2d ago

Go to Apply

Branch Manager - UniFirst

UniFirst Corporation • Jackson, MI • 5d ago

Management & Administrative

Branch Manager - UniFirst Location: Jackson, Michigan Job ID 2504741 UniFirst Corporation has a current opening for a Branch Manager . Through a team of department managers, the Branch Manager is responsible for Sales, R...

5d ago

Go to Apply

Supply Chain Scheduling Supervisor

Eaton Corporation • Jackson, MI • 5d ago

Management & Administrative

Eaton's IS AER FED division is currently seeking a Supply Chain Scheduling Supervisor. This position will be located at our Jackson, MI facility. The Supply Chain Scheduling Supervisor is responsible for leading and exec...

5d ago

Go to Apply

Security Officer - Unarmed - 40 hrs/wk - Afternoons - Jackson

Henry Ford Health System • Jackson, MI • 1w ago

Management & Administrative

GENERAL SUMMARY: Under general supervision, monitors Henry Ford Health facilities and properties to protect persons and property associated with Henry Ford Health against injury or loss. Directs visitors, patients and em...

1w ago

Go to Apply

Administrative Assistant

Diverse Staffing • Jackson, MI • 2w ago

Management & Administrative

Job Position: Administrative Location: Jackson, MI 49203 Pay Rate: $18.00/hr. Shift: 1st, 8:00am - 5:00pm, Monday - Friday Description: Administrative assistant tasks Job Order ID: 211505 Ready for Your Next Job? Diverse...

2w ago

Go to Apply

Customer Service Representative

U-Haul • Clarklake, MI • 2w ago

Management & Administrative

Location: 9416 S Meridian Rd, Clarklake, Michigan 49234 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...

2w ago

Go to Apply

Customer Service Representative

U-Haul • Clarklake, MI • 2w ago

Management & Administrative

2w ago

Go to Apply

Operations Manager

CVS Health • Chelsea, MI • 3w ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

3w ago

Go to Apply

Mobile Power Account Manager - Truck PTO , Hydraulic Pumps

Eaton Corporation • Jackson, MI • 3w ago

Management & Administrative

Eaton's IS VEH VGNA division is currently seeking a Mobile Power Account Manager - Truck PTO , Hydraulic Pumps. The expected annual salary range for this role is $121124.97 - $177,000 a year. This position is also eligib...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.