As an Account Manager supporting produce retail supply chains within Robinson Fresh, your primary goal is to drive growth, operational excellence, and strategic alignment across a complex network of distributors and stakeholders. You will serve as the first line of communication for product distribution, managing store-specific feedback, resolving issues, and ensuring proactive engagement through scorecard performance and inbound freight analysis. This role requires a strong understanding of distributor strategy, and item-level management to support store expansion plans and optimize product flow. You will collaborate cross-functionally to deliver tailored solutions, manage distributor relationships, and support commodity RFPs and pricing analysis. If you thrive in a fast-paced, data-driven environment and enjoy solving complex supply chain challenges, we encourage you to apply.
Responsibilities:
Build and maintain strategic relationships across customer supply chains, including independent growers/vendors, PDNS, and stores.
Lead overall program management for 20+ distributors, ensuring alignment and operational efficiency.
Serve as the first line of communication for product distribution and store-specific issue resolution.
Conduct regular business reviews to uncover growth opportunities and drive retention.
Leverage Robinson Fresh tools and category management strategies to design customer-centric solutions using price, promotion, assortment, and merchandising.
Manage customer-specific scorecards with a proactive approach to performance tracking.
Support store expansion plans through distributor onboarding, exits, and realignment.
Oversee item-level management and order guide updates using customer systems.
Assist in commodity RFPs and pricing analysis to support strategic sourcing.
Collaborate with internal SMEs to develop and execute product, mode, or service line opportunities.
Partner with operations and supply teams to ensure optimal execution and continuous improvement.
Advocate for customer needs internally, ensuring alignment and prioritization of resources.
Navigate conflict and manage difficult conversations with tact and diplomacy.
Own account strategy including RFP, proposal, and award management.
Monitor financial performance, volume, and service metrics to identify efficiencies.
Ensure accurate order-level management including communication flow, service failures, and inventory reconciliation.
Manage customer pricing strategies using internal tools and insights.
Support onboarding of new accounts, leveraging automation and defining execution plans.
Ensure compliance with AR processes and negotiated payment terms.
Required Qualifications:
High School diploma or GED
Minimum 2 years of previous sales and/or account management experience
Ability to travel up to 25% (domestically and internationally)
Preferred Qualifications:
Bachelor's degree from an accredited college or university
Strong analytical and problem-solving skills; ability to make data-driven decisions
Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Excellent verbal and written communication skills; must work effectively with all levels of management and employees
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$27.45 - $42.84
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
