Customer Account Representative

MCI TMONE LLC • Killeen, TX • 2d ago

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a results-driven sales professional with a passion for customer engagement? Were hiringCustomer Account Representativesto supportinside sales programsfor some of thelargest brands in retail, telecommunications, and software.

In this full-time role, youll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.

POSITION RESPONSIBILITIES

Key Responsibilities:

Make outbound sales calls and respond to inbound inquiries from interested prospects

Follow up with leads and existing customers to drive engagement and retention

Listen actively to customer needs and provide tailored product recommendations

Resolve service-related concerns using internal systems and cross-functional collaboration

Accurately document customer interactions and manage account updates

Follow client-specific scripts, policies, and compliance procedures

Handle sensitive information with confidentiality and professionalism

Escalate complex issues to the appropriate support teams

Deliver first-call resolution through effective communication and problem-solving

Stay current with program updates through training and team meetings

Maintain consistent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years or older

High school diploma or equivalent

Excellent written and verbal communication skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Familiarity with Windows operating systems

Highly reliable and punctual

Strong problem-solving, negotiation, and conflict resolution skills

Customer-focused with empathy, patience, and responsiveness

Ability to multitask, self-manage, and adapt in a fast-paced environment

Team-oriented with strong interpersonal skills

Preferred

1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center

Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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