Job Description:
Job Summary :
Performs various administrative duties in an efficient manner to support regional office staff. Assists in the development of new business opportunities by establishing relationships with potential customers and transitioning the business opportunity to the appropriate Region Representative. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.
Job Responsibilities :
Customer Experience
Models and shares customer service best practices with all area and district staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Makes an initial point of contact by making cold calls with hospitals, healthcare systems, employers or other opportunities identified by the Regional Vice President. Sets up appointments, sends marketing materials to prospective clients, executive bio and other materials to media outlets, and answers preliminary questions that allow the Regional Vice President or Regional Healthcare Director to further develop business opportunities and relationships.
Proactively manages correspondence between internal and external customer/client groups and ensures the quality of response. Follows up with Director's Pharmacy & Retail Operations and Healthcare Supervisors to encourage them to meet deadlines set by the Regional Vice President.
Researches external influences on market business opportunities including current and future impact points such as research on market share, growth, or media reports.
Plans and prepares materials for regional leadership meetings, Pulse meetings and provides follow up with meeting minutes and established next steps. Leverages all appropriate resources to proactively solve problems.
Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
Schedules, prioritizes and creates meeting agendas and appointments in support of the Regional Vice President.
Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently and optimize RVP time.
Coordinates events by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports. Handles travel expense reporting for regional staff.
Processes expense reports and monitors incoming invoices and donation requests.
Coordinates project based work and overall market outreach programs.
Responds to most escalated customer complaints.
Handles confidential and/or sensitive information with discretion.
Mentors Area Administrative Assistants.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Performs general office duties and completes special assignments and other tasks as assigned.
Training & Personal Development
Attends and completes training as requested by Regional Vice President.
Seeks self-development by monitoring one's performance, setting high personal standards, seeking best practices, learning from others, and improving one's job performance
Communications
Serves as a liaison between the stores, the regional office and the corporate office, as well as other Walgreen family of companies and external business relationships.
Reports disciplinary issues and customer complaints to management.
About Walgreens Boots Alliance
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".
Job ID: 1652987BR
Title: Regional Administrative Assistant
Company Indicator: Walgreens
Employment Type:
Job Function: Administrative/Office Support
Full Store Address: 3030 CENTRE POINTE DR,STE 800,ROSEVILLE,MN 55113
Full District Office Address: 3030 CENTRE POINTE DR,STE 800,ROSEVILLE,MN,55113-01142-00012-R
External Basic Qualifications:
High School Diploma / GED and at least 1 year of general administrative experience supporting senior business leaders (ex: answering phones, making travel arrangements, distributing correspondence, etc.).
Experience coordinating and scheduling multiple events simultaneously.
Experience managing calendar for 1 or more senior business leaders (for example: setting up meetings and determining the priority of meeting requests and events).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience establishing and maintaining relationships within a team.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Preferred Qualifications:
Prefer least 2 years of general administrative experience supporting senior business leaders.
Prefer Associate's or Bachelor's Degree.
Prefer to have prior work experience with Walgreens.
We will consider employment of qualified applicants with arrest and conviction records.
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