Senior Manager, Veterinary Operations
Schedule
The working schedule for this position is five days a week with a 40-hour work week. The scheduled days for this position are flexible.
Who We Are
ACC is one of the nation's largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 30,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.
We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.
Summary
The Veterinary Services Team at ACC is responsible for the health of all animals in our care. The team manages all spectrums of medical acuity from complex disease states to surgical interventions for all shelters. Each shelter medical treatment area is fully equipped with lab equipment, x-rays and ultrasound and is supported by a dedicated team of veterinarians, licensed veterinary technicians and knowledgeable support staff.
Under the direction of the Director of Animal Health, the Sr. Manager, Veterinary Operations (SMVO) oversees and supports the resources and para-professional personnel of the Veterinary Services department for all shelter medical operations. Working with other senior leadership, the SMVO will ensure that the Veterinary Services team integrates with all other departments working in concert to provide all our patients with the timely care that they need throughout their journey to their new home. Through this collaboration of efforts, the SMVO strengthens interdepartmental team work and communication through leadership, mentoring and problem solving. With guidance from the Director of Animal Health and Director of Shelter Medicine, the SMVO ensures that the department is meeting all of its strategic initiatives, staff competencies and standards of care.
Each day brings a different challenge and the SMVO will successfully navigate issues not only related to animal care but with human resources, law and ethics, customer service as well as keeping the team organized and efficient. The successful SMVO can balance many different elements of management as well as be resourceful, excellent with time management, able to mediate conflicts with team members, be detail oriented, have initiative and an excellent bed side manner. This position requires the advanced skills of a Licensed Veterinary Technician to ensure our standards of care are met and or exceeded. The SMVO directly supervises the Veterinary Team Managers on each site, providing them with the resources they need to be successful. The success and cohesion of the Veterinary Services team is a direct correlation to leadership of the Senior Manager, Veterinary Operations.
Required Qualifications:
High School Diploma or GED Required.
Licensed Veterinary Technician or License eligible in the State of NY Required.
3-5 years Hospital or Shelter Management experience required.
Proven leadership, time management and project management skills.
Must be able to lift up to 50 pounds.
Benefits:
ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.
Please use this link for more details on our benefits package. (https://flimp.live/ACCNYC-Candidate#welcome)
Essential job functions:
Uphold Standards of Care and ensure uniformity of shelter medical policies and procedures across all care centers
Mentor and Train staff to operate at peak performance and efficiency
Nurture positive culture and collaborative work environment
Other Responsibilities:
Sets work ethic and maintains a positive and efficient work environment. Leads by example.
Represents the Veterinary Services department in all interdepartmental meetings and strategy sessions.
Works with other Sr. Managers and leadership to proactively identify challenges and find solutions.
Engages in strategic planning for the department, sets objectives and maintains team accountability.
Fosters interdepartmental collaboration.
Inspires the team to grow professionally and delegates accordingly.
Drafts and implements Standard Operating Procedures for all technical tasks and duties. Works with the Senior Director - Veterinary Medicine on medical protocols.
Contributes to department success in budget management.
Seek ways to consistently engage staff through motivation and recognition.
Direct Supervision of Veterinary Team Managers who oversee the medical support team on each site, including but not limited to:
Hiring, evaluating, mentoring, and disciplinary action. Ensuring that all teams on all sites work within the standard operating
guidelines of the organization.
Sets performance expectations of the entire medical team.
Maintaining flow of communication.
Training - ensures all technical staff are trained on the use of anesthesia equipment, patient monitoring devices, digital x-ray machines, and blood and chemistry analyzers. Should be able to trouble-shoot and problem solve.
Maintains the operational flow of the department so they work productively.
Ensures organizational compliance with all Federal, State and Local regulations including the management and record keeping of controlled substances.
Timecard and payroll management.
Collaborates with Sr. Administrator - Veterinary Operations to ensure efficient use of inventory and keeps departments within budget.
Liaise with vendors and negotiate pricing.
Performs duties as a Licensed Veterinary Technician as needed, as well as other duties assigned by supervisor.
Fear Free Certification required within 30 days of hire.
Preferred Qualifications:
Initiative and motivated to strive for excellence.
Solution driven problem solver.
Positive Attitude, excellent communication skills, understands the value of mentoring.
Demonstrated success in building cohesive and productive teams.
Work Environment
As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.
ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.
This position will float between our Manhattan and Queens Care Centers as needed.
Reports To: Director of Animal Health
Overtime: This position is a salary position and not eligible for overtime.
