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Call Center Agent - Customer Services Specialist

State of Minnesota • Saint Paul, MN • 1w ago

Working Title: Call Center Agent

Job Class: Customer Service Specialist

Agency: Health Department

Job ID : 87685

Location : St. Paul

Telework Eligible : Yes

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : This vacancy is open to all qualified job seekers.

Date Posted : 08//25/25

Closing Date : 09/08/2025

Hiring Agency: Minnesota Department of Health (MDH)

Division/Unit : Health Regulation / Call Center

Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/AFSCME

Work Area : Health Regulation

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

THIS POSITION IS BEING REPOSTED. IF YOU PREVIOUSLY APPLIED TO THIS VACANCY ANNOUNCEMENT, YOU DO NEED TO REAPPLY TO BE CONSIDERED.

Join the Health Regulation Division (HRD) Call Center Unit as a Customer Services Specialist where you'll be the first point of contact, helping to identify customer needs, provide technical assistance, and route inquiries to the appropriate HRD staff or external agencies.

Your commitment to delivering excellent customer service will be essential to the success of our team and mission.

In this fast-paced, team-oriented environment, you'll play a key role in providing responsive and high-quality support to a diverse range of external customers-including regulated providers, government partners, and members of the public-via phone, email, and fax.

Minimum Qualifications

To facilitate proper crediting, please ensure your resume/application clearly describe your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.

Communication skills sufficient to respond to a variety of communications, including phone calls, e-mails and faxes from internal and external customers, with clear and concise explanations of processes or instructions.

Knowledge of data entry procedures and systems, such as Microsoft Office or similar, sufficient to enter data, prepare and edit emails, faxes and other forms of written communication, is grammatically correct and in proper format.

Preferred Qualifications

Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.

Knowledge of Health Regulation services and @types of facilities.

Previous call center experience.

Ability to establish and maintain effective working relationships with a variety of individuals and organizations.

Ability to work independently in addition to working cooperatively and effectively as part of a team.

Additional Requirements

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