Front Desk Agent

HEI Hotels and Resorts • Mars, PA • 7h ago

Reference #: JR109304 About Us Located at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. *Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. *Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills

Hotel experience preferred.

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.

Ability to access and accurately input information using a moderately complex computer system.

Ability to observe and detect signs of emergency situations.

Ability to establish and maintain effective working relationships with associates, customers and patrons.

Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Similar Jobs

Outlet Lounge 2 Bartender 1

HEI Hotels and Resorts • Mars, PA • 7h ago

Retail & Hospitality

Reference #: JR109268 About Us Located at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states. Don't meet every single requirement of this...

7h ago

Go to Apply

Retail Merchandiser

SAS Retail Services • Butler, PA • 12h ago

Retail & Hospitality

Reference #: PDXASIEFEB31A4-E01C-4964-8EDD-B0DF6117 We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their live...

12h ago

Go to Apply

Housekeepers needed in Butler, $16/hr

Unlimited Staffing, Inc. • Butler, PA • 3d ago

Retail & Hospitality

Local hotel and event center is looking to expand its team with members who meet high standards of excellence in customer service. Looking for housekeepers to clean hotel rooms and assist with any other cleaning duties i...

3d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Cheswick, PA • 4d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

4d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Sarver, PA • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Wireless Retail Sales Associate - W1770

OSL Retail Services • Cranberry Township, PA • 4d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

4d ago

Go to Apply

Assistant Branch Manager

First National Bank • Cranberry Township, PA • 5d ago

Retail & Hospitality

Reference #: 2025-02037 Primary Office Location:20100 Route 19. Cranberry Township, Pennsylvania. 16066. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Un...

5d ago

Go to Apply

Front Desk Supervisor

HEI Hotels and Resorts • Mars, PA • 5d ago

Retail & Hospitality

Reference #: JR109193 About Us Located at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states. Don't meet every single requirement of this...

5d ago

Go to Apply

Retail Merchandiser

Acosta Group • Coraopolis, PA • 5d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: CORAOPOLIS, Pennsylvania, 15108 Ref #: 106085 Function: Merchandising Employment Duration: Part-time Description and Requirements CROSSMARK is seeking an...

5d ago

Go to Apply

Maintenance Technician - $1,000 Sign On Bonus! 1st Shift - O'Neal Manufacturing Services

O'Neal Industries, Inc. • Ambridge, PA • 5d ago

Retail & Hospitality

Description Duties & Responsibilities Commitment to workplace safety. Repair and perform preventative maintenance on machinery/mechanical equipment in an industrial environment. Assemble, install, test and maintain e...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.