Senior Service Technician
Job Description
Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our products? Then we have an interesting position in Grundfos for you.
Grundfos is seeking a Lead Service Technician. The Lead Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer. The Technician will be responsible for customer satisfaction in the assigned market while being technically accountable and have the ability to work independently to address customer requests in an efficient and professional manner. This position reports directly to the Head of Service & Solutions and will operate daily out of the Tacoma, WA facility.
Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.
Your main responsibilities:
Ability to make a risk assessment for every task and be able to report matters related to Safety, Health and Environment.
Dissembles/reassembles, inspects, trouble-shoots, repairs and replaces pump systems and accessors in shop or in a field service.
Advise the customer about shortcomings which can prevent problems and offer a solution.
Assist his/her manager by identifying and providing solutions for service and warranty matters.
Prepare clear and completed service reports and ensure that these are submitted on time.
Assist in project execution - installation support, commissioning, etc.
Execute agreed on maintenance services and SLA for service agreements.
Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation.
Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the market.
Provides input for the content of the maintenance contracts.
Makes complex root cause analysis.
Coach, lead and support the development of junior service technicians.
Ensure quick turn around and reliability of repair of all serviced products.
Your background:
We imagine that you have:
A technical education, or knowledge of electrical/mechanical engineering is preferred.
A minimum of 5-7 years of work experience in the industry or comparable environment.
Previous working experience with pump technology is highly preferred.
Previous experience with SAP is highly preferred.
Working knowledge of controls, remote monitoring and connectivity.
Experience driving well-defined processes within the service environment.
The ability to travel up to 30% of the time to customer sites as needed.
What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to or offices where you can engage, learn, and have fun with colleagues.
On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
Annual bonuses, parental support, internal well-being consultants and programs.
Access to the modern Grundfos Academy to pursue further both personal and professional development.
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
The starting pay for this position is $35.00/hour. Actual pay will depend on skill set, experience, and location.Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Tacoma, WA.
Do you want to learn more?
If you have questions or would like to know more about this position, please contact the recruiter, Andrea Micovic at amicovic@grundfos.com.
If this job sounds interesting, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube . Check out Meet our people ?to get to know some of your future colleagues and why they enjoy working at Grundfos.
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any @type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.
We look forward to hearing from you. ?
Information at a Glance
Job details
Workplace: Onsite Position
Job Location: Tacoma, Washington, United States
Contract Type: Full-Time
Employment Type: Regular
