Client Services Representative

Drake Precision Dental Laboratory Inc. • Charlotte • 2h ago

Job Opening: Client Services Representative

Drake Precision Dental Laboratory Inc., a leader in dental prosthetics manufacturing, is excited to announce the availability of a Full-Time position for a Client Services Representative. This role offers the unique opportunity to join our dedicated team in providing exceptional client services to healthcare professionals fighting on the frontiers of dental health. This is an on-site position and is not eligible for remote work options.

The successful candidate will serve as a vital link between our dental lab and the dentists we support, ensuring high satisfaction and excellent service delivery. You will play a crucial role in managing communications and relationships with a clear understanding of our products and services, contributing to the overall success of our operations.

Duties and Responsibilities

Act as the main point of contact for clients, addressing all inquiries and issues relating to products, services, and case statuses.
Guide clients through our product offerings and help them understand different pricing models and turnaround times for products like crowns, dentures, and other dental prosthetics.
Ensure accurate and timely responses to all client communications, including email, phone, and in-person interactions.
Input and edit existing client orders into our database, ensuring all information is accurate for the production team.
Follow up on ongoing cases and provide updates to clients concerning the manufacturing status and expected delivery timelines.
Handle client concerns and objections with a professional attitude, aiming to resolve any issues promptly and maintain trust and satisfaction.
Participate in training sessions to stay updated on the latest industry trends and technologies.
Collaborate with various internal departments, including production and shipping, to ensure that client needs are met efficiently.
Develop and maintain a deep understanding of dental products and enhancements, focusing on how they can meet the specific needs of our clients.
Manage sensitive information with confidentiality and integrity.
Contribute to the team’s effort by accomplishing related results as needed.

Requirements

High school diploma or equivalent essential; further education or certifications in dental technology or related fields preferred.
Proven experience in client service or similar roles, ideally within the healthcare or dental industry.
Knowledge of dental anatomy and dental laboratory technology preferred but not required.
Exceptional communication skills, both verbal and written, with the ability to handle stressful situations calmly and professionally.
Great customer service skills, with a natural inclination towards helping and guiding others.
Proficiency in the use of office software and client management systems.
Ability to work as part of a team and also perform independently with minimal supervision when required.
Strong organizational skills with attention to detail and the capacity to manage multiple tasks and clients simultaneously.
A friendly personality that resonates well both within the team and with clients.
Commitment to ongoing professional development and training in new products and practices.

Similar Jobs

Business & Program Manager

Accenture • Charlotte, NC • 9h ago

Management & Administrative

The Business & Program Manager is responsible for managing the day-to-day commercial and business operations of a global business process managed services engagement. The position is expected to lead initiatives acro...

9h ago

Go to Apply

Capital Markets Research Manager

Accenture • Charlotte, NC • 12h ago

Management & Administrative

This role is part of Accenture Research's global Capital Markets research team with a focus on North America (US and Canada). The North America Capital Markets Research Manager will work closely with the North American P...

12h ago

Go to Apply

Honda Automotive Service Advisor

Hendrick Automotive Company • Charlotte, NC • 19h ago

Management & Administrative

Hendrick Honda (South Blvd) Location: 8901 South Boulevard, Charlotte, North Carolina 28273 Hendrick Automotive Group is seeking a Service Advisor with experience in guiding customers through the maintenance and repair p...

19h ago

Go to Apply

Sales Transformation Consulting Senior Manager | Retirement

Accenture • Charlotte, NC • 19h ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

19h ago

Go to Apply

Email Campaign Coordinator

Regions Bank • Charlotte, NC • 19h ago

Management & Administrative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

19h ago

Go to Apply

Email Campaign Manager

Regions Bank • Charlotte, NC • 19h ago

Management & Administrative

19h ago

Go to Apply

Ambassador Customer Care Representative

Michaels • Charlotte, NC • 1d ago

Management & Administrative

Store - Charlotte - University, NC Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck...

1d ago

Go to Apply

Managed Services - MDM - Senior Associate

PwC • Charlotte, NC • 1d ago

Management & Administrative

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics focus on leveraging data to drive insights and make info...

1d ago

Go to Apply

Service Sales Leader - Charlotte, NC

Trane Technologies • Charlotte, NC • 1d ago

Management & Administrative

At Trane TechnologiesTM ( https://www.tranetechnologies.com ) and through our businesses including Trane® ( https://www.trane.com ) and Thermo King® ( https://www.Thermoking.com ) , we create innovative climate solutions...

1d ago

Go to Apply

Regional Account Manager

ironwear • Charlotte, NC • 2d ago

Management & Administrative

Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and re-engineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are currently experiencing s...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.