Commercial Bank AI Senior Product Owner

KeyBank NA • Cleveland, OH • 2h ago

Location:
4910 Tiedeman Road, Brooklyn Ohio
Location: Cleveland, 127 Public Square or Tiedeman
ABOUT THE JOB (JOB BRIEF)
The Commercial AI Product Manager will be responsible for helping partner and lead across the commercial bank multiple AI use cases - Traditional and Generative, with an initial focus on Key's servicing platform AI opportunities. In this role it is critical to bring together internal stakeholders, internal technology partners and external parties to deliver on the development, deployment, monitoring, and continual enhancements of Commercial Bank AI use cases and prioritized initiatives. The product manager will also support our sales enablement teams, servicing teams, onboarding, and technology to evaluate solutions and capabilities within our existing vendor capabilities as well as additional capabilities across the industry that could provide incremental scale and efficiencies across the commercial bank sales and servicing platform.
ESSENTIAL JOB FUNCTIONS
Effectively work with internal teams and external partners to drive AI product roadmap alignment and project / use case execution
Identify servicing and onboarding AI opportunities
Ability to prioritize work across several areas and effectively communicate timing, expectations and best practices with stakeholders
Develop product requirements to meet the business case objectives within technology and risk parameters
Work effectively in a matrixed organization to implement varies AI use cases across multiple parts of the organization
Ability to understand, develop, and execute business performance analysis, tracking initiatives and reporting to key stakeholder and leadership
Effectively understanding and managing risk appropriately as use cases are identified and implemented
Oversee the integration of AI/ML models into financial products and platforms, ensuring scalability, fairness, and transparency
Collaborate with legal, risk, and compliance teams to ensure AI solutions adhere to data privacy, model governance, and industry regulations
Define and monitor KPIs for AI product success, including model accuracy, business impact, adoption, and ROI
REQUIRED QUALIFICATIONS
Bachelor's degree or higher required or equivalent experience
Minimum 5+ years of financial services product management or similar experience
Strong technical expertise including AI technology, product management and understanding of AI models, algorithms, and data science principles
Strategic thinking with the ability to define, communicate, and execute product vision and strategy combined with a strong analytical mindset to balance business goals with technological capabilities and risk management
PREFERRED QUALIFICATIONS
Experience working with technology solutions such as Salesforce or other similar providers, providing CRM or Servicing/Onboarding platform capabilities
Familiarity with AI related products within the Google Cloud Platform (GCP) (e.g., VertexAI & BigQuery/GCS)
Familiarity with model management and experimentation tools, like MLFlow
Problem Solving and Critical thinking, with the ability to identify root cause and proper solution.
Ability to independently manage multiple concurrent objectives, projects, groups, or activities - including in an agile framework
Data driven mentality
Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms.
Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the @context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new produ

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