Program Assistant - Division of Child Support Services
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Program Assistant - Division of Child Support Services
Salary
$58,872.00 - $76,536.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 06316 08/13/2025
Department
Colorado Department of Human Services
Division
OES - Child Support
Opening Date
08/24/2025
Closing Date
9/7/2025 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street Denver, CO, 80203
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
cindy.kong@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)
Work Unit:
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.
The program operates in sixty-four (64) counties in Colorado and is administered locally by the county departments of human/social services. The Division supervises county departments of human/social services in the administration of the program and is responsible for ensuring that all sixty-four (64) counties comply with federal and state statutes and regulations. Division staff write policies and rules; train county staff on policies, procedures and effective case management skills; provide technical assistance to counties on automated systems issues and ongoing implementation; work with the General Assembly on legislative and fiscal initiatives affecting program operation; report to the federal government on federal grants implementation; monitor county performance in their implementation of the program; and allocate federal incentives to the counties for their use in implementing the program. The Division is the primary link between the county departments of human/social services and the federal government on many issues. The Division also works closely with other Divisions and Offices within the Department, other state agencies, the General Assembly, the Governor's Office and client advocacy organizations in the implementation of the program.
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CDHSCareers
Description of Job
This position is currently hybrid - 2 days in office
Office Hours 8 am - 5 pm negotiate specific hours when hired, core hours 9 am - 3 pm and must work eight hours a day.
Please note: These working arrangements are subject to change.
About this Position:
The position provides professional administrative and logistical support to Division staff and projects. The position accomplishes this by applying knowledge of and/or interpreting basic principles, rules, procedures, or other federal, state, department, and division guidelines. The position utilizes established processes and support necessary to maintain essential functions of the Division's strategic plan and associated goals/objectives. The position uses judgment and resourcefulness to solve problems in a variety of situations. The position is charged with setting priorities and tracking systems to complete ongoing and one-time tasks. This position provides general support responsibilities which include, but are not limited to:
Coordinating phone and computer resources,
Routing documents through clearance,
Maintaining a system for managing hardcopy and electronic documents,
Special projects,
Coordinating in- and out-of-state travel, and
Support of on-site and off-site events and meetings.
This position must provide excellent customer service to both internal and external customers while resolving problems, answering questions, and providing information, and advising others on Division administration matters. The position must use a variety of electronic systems including e-Clearance, KRONOS, TEMS/Wireless Watchdog, Citi-Manager, Cornerstone, and others.
Summary of Duties:
Division Support
Travel and Event Support
Communications
Other Duties as Assigned
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. . Volunteer work or a related @type of experience may be used to meet the qualifications, but it must be documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.
MINIMUM QUALIFICATIONS:
Experience Only:
Five (5) years of experience in administrative, secretarial, or senior assistant roles, demonstrating skills in scheduling, communication, project management, and general office operations.
Education and Experience:
A combination of related education in business administration and/or relevant experience in administrative, secretarial, or senior assistant roles, demonstrating skills in scheduling, communication, project management, and general office operations equal to five (5) years
Preferred Qualifications:
Strong technical skills with proficiency in Microsoft 365 Suite, Google Workspace, Adobe Acrobat Pro, and other relevant software.
Knowledge of administrative and clerical procedures, including file and records management and office operations.
Strong written and verbal communication skills, with the ability to draft professional correspondence and engage with internal and external clients.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Ability to handle confidential and sensitive information with discretion.
High attention to detail with accuracy while managing multiple tasks.
Strong problem-solving skills with a proactive approach to challenges.
Effective interpersonal skills for building and maintaining positive relationships.
Strong collaboration skills with the ability to work independently or as part of a team.
Flexible and adaptable to changing priorities and situations.
Critical thinking and decision-making skills with sound judgment.
Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)
Conditions of Employment:
1075 Check required
Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Supplemental Information:
Please note that ONLY your State of Colorado job application will be reviewed during the initial screening and the compensation analysis; your other attached documents will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself. Applications left blank or marked "SEE RESUME" or "SEE ATTACHED" will not be considered.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)
The Assessment Process
For additional recruiting questions, please contact cindy.kong@state.co.us (victoria.crocket@state.co.us)
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program (https://coloradostateofhealth.com/)
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)
Toll Free Applicant Technical Support
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
02
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
Yes
No
03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
04
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
05
Please describe your experience, qualifications for, and/or knowledge of providing administrative and support services to management. Please include how many years of experience you have performing these duties.
06
How do you approach managing multiple priorities and competing deadlines simultaneously?
07
Please describe a time when you were asked to take on "other duties as assigned" in addition to your regular responsibilities. How did you respond? What time management strategies did you use? Were you successful in completing the tasks?
08
Please describe the qualities you believe are most important for succeeding in this position and how you will demonstrate those qualities.
09
Check all the software applications with which you have 6 months or more experience using:
MS Word
MS Excel
MS Powerpoint
MS OneDrive
MS Outlook
MS OneNote
MS Teams
Gmail
Google Calendar
Google Meet
Google Chat
Google Drive
Google Docs
Google Sheets
Google Forms
Google Slides
Gemini
Adobe Acrobat Pro
Zoom
Jira
Colorado Operations Resource Engine (CORE)
Kronos (UKG)
eClearance
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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