Renewals Specialist

RLDatix • United States, United States • 11h ago

Renewals Specialist | Customer Success | United States | Remote or Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare...every day.

We're searching for a US-based Renewals Specialist to join our Customer Success team, so that we can drive a seamless, consistent renewal experience that maximizes retention and customer satisfaction. The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to support recurring revenue, strengthen client relationships, and contribute to the mission of safer healthcare through long-term customer partnerships.

This is an exciting time to join RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming.

How You'll Spend Your Time

Manage contract renewals for assigned accounts using internal systems and processes to maximize retention and preserve revenue

Oversee renewal pipeline and forecasting in order to provide accurate revenue projections and ensure timely closures

Collaborate with internal teams (Customer Success, Sales, Finance, Legal) to optimize playbooks, governance, and renewal strategy

Assess account health and renewal risk in order to deploy retention strategies and support customer satisfaction

Track and report on renewal performance metrics to identify trends and continuously improve outcomes

What Kind of Things We're Most Interested in You Having

Previous experience in customer success or SaaS renewals, ideally within a growing organization (experience with acquisitions is a plus)

Ability to thrive in ambiguity and navigate gray areas in a fast-changing, dynamic environment

Proven success quickly learning new systems and processes and adapting to change

Familiarity with contracts, terms, and basic legal language is ideal

Sincere interest in joining a new team and function within our organization that is actively being built and shaped

A knack for working collaboratively across teams within a fast-paced, customer-focused environment

We are open to remote or hybrid candidates for this role. If you are located within a 1-hour drive of one of our offices (Chicago, IL; Carmel, IN; Toronto, ON; Charleston, SC; Lehi, UT), you would be considered a hybrid employee. We ask that our hybrid employees work in office approximately 50% of the month.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

RLDatix

Go to Apply

Share this job

Similar Jobs

Temporary Loan Servicing Representative

Merchants Bank • Winona, MN • 1h ago

Finance, Accounting & Banking

Merchants Bank, Winona, has an opening for a temporary Loan Servicing Representative. This temporary position will be 40 hours/week for up to 3 months. Hours will be Monday through Friday 8am 5pm. Duties include providin...

1h ago

Go to Apply

Universal Banker

ONE COMMUNITY BANK • Mc Farland, WI • 1h ago

Finance, Accounting & Banking

JOB REQUIREMENTS: Are you looking for an opportunity to grow your career in the banking industry? One Community Bank in McFarland, WI is seeking a dynamic individual to join our team as a full-time Universal Banker. This...

1h ago

Go to Apply

Community Bank Business Development Officer - MLO North Denver Metro Area

Zions Bancorporation • Broomfield, CO • 1h ago

Finance, Accounting & Banking

At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, and play here. Consistently recognized as a Top Workplace by The Denver Post, we offe...

1h ago

Go to Apply

Teller - Center

CITIZENS BANK • Center, TX • 1h ago

Finance, Accounting & Banking

Reports to the designated bank officer. Responsible for the accurate and efficient performance of a wide variety of teller functions for Bank customers and potential customers. DUTIES Greet all customers and assist them...

1h ago

Go to Apply

FCBank, Universal Associate, Full-Time

CNB Bank • Fredericktown, OH • 1h ago

Finance, Accounting & Banking

Description Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client's needs. Un...

1h ago

Go to Apply

Business Unit Risk Specialist - Truist Commercial and Corporate Banking (TCCB)

Truist • Winston-Salem, NC • 1h ago

Finance, Accounting & Banking

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w...

1h ago

Go to Apply