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Account Support Coordinator (Customer Service Rep)

Whitlam Group, Inc • Center Line, MI • 12h ago

MINIMUM REQUIREMENTS:

A: KNOWLEDGE AND ABILITIES

Superior customer focus/Sales ethic.

Outstanding telephone etiquette

Full understanding of company policies and procedures

Ability to multi-task

Excellent organization and follow-up skills

Great Verbal and Written communication skills.

Ability to prioritize and understand deadlines

Proficiency in computer skills -- Internet, spread sheets, word processing.

Ability to learn and use department-specific software and to learn new programs as they become available.

Good Math Skills

Detail oriented

Ability to work with a team or group to achieve project completion.

Understanding of automotive production requirements helpful.

B: EDUCATION AND TRAINING

High school diploma or equivalent.

1 year of college or business school or 3 years of office experience.

Proficient typing skills

JOB DESCRIPTION:

Support customer accounts by means of inputting purchase orders, forecasting customer requirements and assisting/facilitating customer requests. Interact with all departments to establish new/existing jobs, maintain and monitor any related programs, and perform all aspects of order follow-up and tracking. Support Account Support Supervisor, Account Managers and Sales Coordinators as required. Perform all duties and functional responsibilities as outlined below.

A: DUTIES AND FUNCTIONAL RESPONSIBILITIES:

Ensure customer satisfaction through conformance to requirements.

Process customer orders from new and existing customers.

Maintain favorable customer relations.

Assist all departments with Sales related issues (invoicing, EDI, tracking, research MRA requests/customer complaints, etc.)

Acknowledge customer orders via email or customer portal.

Maintain filing of P.O.'s, forecast releases, customer letters and work instructions.

Assist Account Manager (AM) with @typed quotes, letters and any other requested correspondence.

Maintain and update customer and item specific information.

Provide customers with information on the status of their orders and any additional specific customer requirements.

Track and follow-up all orders utilizing various tracking programs.

Process ASN E-Cards to meet customer requirements.

Maintain and monitor customer inventory according to specific customer requirements.

Attend meetings, training and seminars as required.

Back-up departmental personnel as necessary.

Update and communicate changes to customer procedure and training manuals.

Occasional Weekend monitoring of customer demands (via remote laptop)

Comply with all departmental and pertinent company policies, procedures and instructions.

Perform any other duties as requested by Supervisor.

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