AI Operations Manager

Geisinger • Danville, PA • 1d ago

Job Summary

The AI Operations Manager plays a critical role in scaling and operationalizing AI initiatives across our integrated health system. In this strategic role, you will lead execution, coordination, education, and enablement efforts that drive adoption of AI tools across clinical, operational, and administrative domains. Partnering closely with AI product managers, IT, clinical teams, and business stakeholders, you will ensure that AI solutions are successfully deployed, supported, and delivering measurable value. This role is essential for creating the infrastructure, communication, and governance practices that turn promising pilots into sustainable, enterprise-ready programs. As the organization accelerates AI adoption, you will be a key driver of responsible, efficient, and scalable implementation.

Job Duties

Leads the operational rollout of AI tools, including coordination of timelines, stakeholders, and resources across departments.

Drives user onboarding, training, and change management strategies to support long-term adoption.

Develops and manages internal knowledge resources such as playbooks, training materials, FAQs, and self-service guides.

Coordinates across IT, compliance, legal, and vendor partners to ensure secure, compliant, and effective deployments.

Supports the intake and triage of new AI use case requests, including documentation collection and feasibility screening.

Partners with communication teams to design internal marketing campaigns that raise awareness and foster engagement.

Works with governance leaders to enforce lifecycle processes and ensure adherence to ethical and responsible AI use.

Monitors usage patterns and user feedback to identify barriers and enable iterative improvements.

Supports post-deployment success by managing support workflows, coordinating cross-team responses to issues, and ensuring continued usability, safety, and performance of deployed AI solutions.

Promotes standardization and reuse of successful tools and practices across departments to drive enterprise-wide adoption.

Serves as an operational liaison between product teams, end users, and external vendors

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Preferred Qualifications:

Experience supporting AI, analytics, or digital health programs in a complex organization.

Background in healthcare operations, clinical workflows, or enterprise IT.

Understanding of data privacy, compliance, and ethical AI use.

Experience working with external vendors and managing SaaS or AI tool rollouts.

Professional certifications such as PMP, Prosci, or change management credentials.

Education

Bachelor's Degree-Related Field of Study (Required)

Experience

Minimum of 5 years-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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