Technical Account Manager

Zoom • Boston, MA • 6h ago

What you can expect

You will specifically support our customers within Zoom's Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team

The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

Responsibilities

Being customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction

What we're looking for

Experience working with Fortune 500 customers

Have project management experience, working within large/enterprise level

Be able to serve as a technical subject matter expert on Zoom's architecture and collaboration space

Have a solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs and Contact Center technologies

Have experience in troubleshooting network problems, firewalls, NAT, etc.

Be able to articulate complex technical topics and diplomatically address customer concerns

Be customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction

Salary Range or On Target Earnings:

Minimum:

$97 600,00

Maximum:

$225 700,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/01/25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment?

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

LI-Remote

Zoom

Go to Apply

Share this job

Similar Jobs

Manager 2, Regional Operations Support / ROSI

Sodexo • Boston, MA • 5h ago

Management & Administrative

Role Overview Sodexo Senior Living is seeking a Regional Operations Support Manager 2 / Chef to join our team of professionals in the northeast markets. Travel is 90% throughout the East Coast.. Expected travel areas are...

5h ago

Go to Apply

Manager of Regional Field Marketing

Renaissance • Boston, MA • 6h ago

Management & Administrative

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allow...

6h ago

Go to Apply

Account Manager - Cybersecurity - New England (MA, CT, RI, NH)

Optiv • Boston, MA • 6h ago

Management & Administrative

This position will require employee to reside in either Massachusetts, New Hampshire, Rhode Island or Connecticut. As an Account Manager, aka. Client Manager (CM) you'll be responsible for selling Optiv security services...

6h ago

Go to Apply

ABM Marketing Manager (REMOTE)

Cengage Group • Boston, MA • 6h ago

Management & Administrative

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving...

6h ago

Go to Apply

Customer Service Representative (remote)

Cognizant • Boston, MA • 9h ago

Management & Administrative

CUSTOMER SERVICE REPRESENTATIVE (remote) This is a remote position open to any qualified applicant in the United States. Due to our expansive growth, we are seeking 100% Remote Customer Service Associates who are looking...

9h ago

Go to Apply

Senior Logistics-Manager-

Sumaria Systems, Inc. • Bedford, MA • 9h ago

Management & Administrative

Senior Logistics-Manager- Department: SAS DAYTON, OH Office: Hanscom AFB - SAS Location: Bedford, MA START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3498597&source=3498...

9h ago

Go to Apply

Client Service Coordinator

Banfield Pet Hospital • Braintree, MA • 10h ago

Management & Administrative

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communica...

10h ago

Go to Apply

Purchasing Agent

Veterans Affairs, Veterans Health Administration • Jamaica Plain, MA • 12h ago

Management & Administrative

Summary This position is located in Engineering Service at the VA Boston Healthcare System (VABHS) in Jamaica Plain, MA. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WIT...

12h ago

Go to Apply

Project Manager, Electrical Products

Siemens • Boston, MA • 13h ago

Management & Administrative

Job Family: Electrical Products Req ID: 475640 Position Title: Project Manager - Electrical Products (Remote)Location: Peachtree Corners, GAAre you looking for a company that empowers talent?Here at Siemens, we take prid...

13h ago

Go to Apply

Administrative Assistant 2 Lymphatic Ctr

BETH ISRAEL HOSPITAL • Boston, MA • 14h ago

Management & Administrative

Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.