Logistics Customer Service Agent

Expeditors • Romulus, MI • 8h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position:

The role of a Customer Service Agent is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Major Duties and Responsibilities:

Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documents

Update shipment information it a timely and accurate manner into our operating system

Timely freight dispatch to avoid disruptions in customer's supply chain

Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person

Review and monitor reports to understand individual performance, impact and opportunities for development

Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs

Contribute to maintaining strong vendor relationships- airlines, trucking companies and others

Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements

Meet key performance indicators in support of department, branch, product and company goals

Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies

Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Minimum Qualifications:

High School Diploma

Excellent customer service skills; friendly, courteous, empathetic and helpful

Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results

Strong attention to detail and organizational skills

Proven desire to learn and expand knowledge base

Sense of urgency around all aspects of customer service

Emotional resilience, can withstand stress

Work effectively and productively with others

Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)

Fluent in English

Desired Qualifications:

Bachelor's degree

One year of work experience in a customer service related role

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Go to Apply

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