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Regulatory Consumer Issues Analyst

NextEra Energy • Juno Beach, FL • 1d ago

Date: Aug 22, 2025

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID: 90009

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

The employee in this role is a member of the Florida Power and Light's Regulatory Affairs team, working on the regulatory analysis and resolution of consumer issues and policy matters. This position communicates and collaborates with both external and internal stakeholders, including the Florida Public Service Commission staff and FPL Customer Service and Power Delivery teams on issues involving a variety of regulatory concepts, practices and procedures. Key responsibilities include:

Oversees tracking of consumer complaints and resolutions involving Florida Public Service Commission, Office of Public Counsel, Attorney General and other agencies

Reviews and provides feedback on company responses to consumer issues (e.g. elevated complaints)

Serves as a liaison with the Florida Public Service Commission Consumer Affairs staff

Identifies issues and trends in consumer issues for management review

Supports logistics for regulatory proceedings as needed

Performs other job-related duties as assigned

We are actively seeking candidates who possess:

Strong interpersonal and communication skills - ability to interface with internal and external stakeholders regarding a variety of issues

Excellent writing and research skills

Strong dedication to customer service

Ability and desire to grasp new topics and learn new processes quickly

Ability to multi-task, manage time effectively, and maintain high performance in a dynamic, fast-paced environment - commitment to meeting deadlines is essential

Degree and/or related experience in regulated industries and policy matters

We strive to achieve excellence in all products and services we provide. At a minimum our work must always be highly responsive, timely and have the utmost degree of accuracy.

Job Overview

Employees in this role participate in all activities relating to government compliance. Individuals maintain the organization's ongoing relationships with regulatory commissions/authorities. This positon is responsible for coordinating regulatory filings and proceedings including but not limited to: planning docket team, developing project timelines, reviewing petition and testimony, managing discovery, summarizing key milestones and attending hearings.

Job Duties & Responsibilities

Coordinates regulatory filings and proceedings

Leads and plans docket team meetings, develops project timelines, reviews petitions and testimony, manages discovery, summarizes key milestones, and attends hearings

Summarizes and reports on changes in complex rates regulations and any expected impacts on the Company

Monitors state and national regulatory proceedings and provides timely summaries to leadership

Masters standard concepts, practices, and procedures of the state's regulatory proceedings

Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Bachelor's or Equivalent Experience

Experience: 2+ years

Preferred Qualifications

None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Legal/Regulatory/External Affairs

Organization: Florida Power & Light Company

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

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