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Sales Manager - Military & Government

IHG • United States, United States • 3w ago

Job Status and Requirements:

Must be able to work on Guam, USA without restrictions:

US Citizens or US Permanent Residents

Residents of Federated States of Micronesia (FSM)

This is entry level Management position, not eligible for:

Relocation Package

to be US Work Visa Sponsor

Must be flexible to work all required shifts

Must be able to work on Weekends and Holidays

Non-exempt Salary position, $40,000.00 to $45,000.00 per annum.

Whats the job?

People

· Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend or initiate any HR related actions where needed.

· Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.

Financial

· Achieve all personal sales goals and maximise profitability.

· Help create the department's annual budget and the setting of segment goals.

· Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume for Military & Government related Individual bookings and Groups, also food and beverage and banquet sales.

· Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plans.

· Coordinate all methods of maintaining and increasing business volume. This includes Day-to-day sales activities, Business rapport creation and management, On/Offline advertising and sales promotions, partnership, publicity, community relations, special sales projects, etc

· Optimize the seasonal/occasional Revenue maximization opportunities such as Regular/Annual Military exercises and/or occasional Military ships-in to Guam.

Guest Experience

· Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.

· Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services

· Help guests - you'll be happy to help if someone needs assistance with a request or complaint

· Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.

· Schedule conventions and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients.

Responsible Business

· Raise the awareness and reputation of your hotel and the brand locally.

· Identify improvements to marketing activities and overall hotel sales performance and work with other departments.

· Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.

· Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done.

What we need from you

Education - Bachelor's degree / higher education qualification. Service years - Two or more years of experience in a hospitality or resort sales and/or experience at Military/Government accommodation and leisure related administrative works. Knowledge and skills

· Strong knowledge of Military & Government accommodation & leisure related businesses and trends required.

· Understanding of the Military & Government booking systems such as CLAS, GDS, BTAs

· Strong business rapport with Guam based military units, USO and/or any related advertising channels.

· Good Communication and writing skills, Strong negotiation skill

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Tasks and Project Management Skills

Language

Fluent in English (speaking, listening, reading and writing)

Other languages such as Chinese, Korean and Japanese preferred

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. Were passionate about growing our talent. Well provide the training & development you need to succeed & progress into your next role.

Join us and youll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

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