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Help Desk Technician (Mobile Team), Journeyman

CACI International • United States, United States • 22h ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.

CACI has an excellent opportunity for an experienced, self-directed, Help Desk Technician (Mobile Team), Journeyman . This position is in support of the USAEUR Mission Partner Camp Bondsteel located in Camp Bondsteel, Kosovo. This position is located OCONUS.

Responsibilities:

Supports the Enterprise IT Help Desk Team and provides IT customer service operations regarding issues or support required for end users

Supports help desk activities as part of a mobile help desk capability that travels to remote sites in the area

Good knowledge of help desk processes and procedures and the systems, equipment, and software being supported and used at the MP/site (e.g., ServiceNow, Service Desk+, Remedy)

Applies fundamental concepts, processes, practices, and procedures to support call center services/incident reporting and conducts first-call resolutions in support of assigned MP/organization help desk services

Tracks and elevates incidents within the incident management process for restoration of IT services

Conducts incident management, routing, and escalation of support requests received via phone, email, ITSM tools, and walk-ins

Participates in managing walk-in usage (e.g., walk-in services, CAC, user account actions) and Public Key Infrastructure (PKI)/Local Registration Authority (LRA)/token services

Conducts laptop checkout

Possesses and applies expertise on multiple complex work assignments

Operates with appreciable latitude in developing methodology and presenting solutions to problems

Qualifications:

Required:

Currently hold an adjudicated Secret Clearance with the ability to maintain it

BA/BS +4-7 year's experience

Certification - 8140 -A+ or Network+ Demonstrates thorough knowledge of help desk processes, procedures, and IT systems such as ServiceNow and Remedy, with the ability to apply this knowledge in mobile support scenarios.

Exhibits strong customer service skills and technical problem-solving skills, with experience conducting first-call resolutions and responding to a variety of IT issues.

Capable of implementing incident management processes, including tracking, routing, and escalation, effectively handling a high volume of support requests received through multiple channels.

Possesses flexibility and adaptability to support remote sites as part of a mobile help desk team.

Displays proficiency in various user support functions, such as walk-in services, user account management, PKI/LRA operations, and token services.

Demonstrates practical expertise in configuring, maintaining, and upgrading networks and servers, with emphasis on Government or military environments.

Desired:

Adaptable to changing circumstances and operational needs

Understanding of Department of Defense Military standards

Experience with DoD IT security requirements

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$51,800-$106,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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