Senior Business Banking Relationship Manager

KEY BANK • Solon, OH • 5h ago

Location:

28850 Aurora Road - Solon, Ohio 44139

Job Description Preview

Job Summary

Serves as the Relationship Manager and Financial Advisor to clients with moderately complex needs, introducing a full range of core Business Banking products, differentiated capabilities and comprehensive solutions to meet client needs and exceed customer service expectations. This role is focused on acquiring new relationships as well as managing and growing existing relationships at the upper end of the Business Banking segment. Our bankers are expected to demonstrate strong risk management acumen including complex credit, operational and compliance risks to act as first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.

Responsibilities

Serves as the Trusted Financial Advisor and Business Partner to clients with complex needs; functions as the Business Banking client "expert" and the primary contact for most client related matters

Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry

Provides and educates the client on Key's capabilities and knowledge in key product areas (cash management, payments, equipment finance, etc.)

Maintains active prospecting effort, including identification, qualification and calling; develops active Center of Influence (COI) referral network

Assembles cross- functional team to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities

Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions

Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities; directs the Risk Rating models to assure accurate risk assessment of assigned portfolio

Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures

Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education Qualifications

Bachelor's Degree Bachelor's Degree Bachelor's degree or 7+ years of related job experience required.

Experience Qualifications

A minimum of 5 years of small business or business banking direct lending or related experience with a focus on business development and relationship management required.

A minimum of 1 year of Business Banking credit training & experience from a bank or financial institution required.

Tactical Skills

Trusted Advisor: Ability to build trust by taking a client centric approach

Strategic Thinking: Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions

Technical Expertise: Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set

Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results

Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank

Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment

Risk Management: Understands Key's risk culture and effectively manages risk/reward trade-offs

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Travel

Occasional travel to include overnight stay.

Driving Requirements

May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

Job Posting Expiration Date: 09/22/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

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