Operations Manager

United Rentals • Shrewsbury, MA • 4h ago

Great company. Great people. Great opportunities.

If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Hub Operation Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the branch, district and region leadership, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing to world-class sales and customer service support. You will have P&L responsibility with the goal to drive profitable growth.

What you'll do:

Drive a culture of safety and discipline through leadership, compliance, accountability, communication, and personal responsibility

Understanding of OHSA or Canadian excavation safety standards

Execute daily operations plan

Ensure order accuracy and timely order processing

Maintain a clean, organized and safe facility

Ensure driver compliance and vehicle maintenance

Ensure the team gets the tools and equipment they need, and they are adequately maintained

P&L responsibility and implementing actions to achieve financial objectives

Fleet sourcing by using and supporting the tools available

Fleet management and suggested capital investment

Always support processes, procedures, and communications that lead to first class customer experiences

Drive branch metrics by determining root causes and opportunities for improvement and providing coaching and feedback to staff

Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process

Ensure the team is trained on quality standards, technical product specifications, and repair and maintenance processes

Support and accountably to and from the district sales team and ERPDM on the order submittal process

Ensure on-time delivery and pickup of engineered systems

Manage employee schedules to allow for order delivery, fleet maintenance, and product training

Lead, plan, measure and continuous improvement of Hub processes

Lead existing and new product innovation in terms of rental flow process, product support, and maintenance training.

Be a supporter and contributor to standardized HUB processes throughout the Region.

Become an expert on our computer systems and technology tools

Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

Other duties assigned as needed

Requirements:

Advanced degree preferred

3+ years operational experience preferred

3+ years working in a team driven, technical product support capacity

Supervision and leadership experience (2+ years) preferred

P&L understanding preferred

Basis knowledge of welding and equipment repairs

Basic knowledge of the mechanical and hydraulic workings of construction equipment

Trench Safety product experience preferred but not required

Strong motivational and leadership skills

Superior customer service, teamwork and verbal/written communication skills

Computer and technology skills, proficient in Microsoft Office (particularly Excel)

Some travel required (approximately 20%)

Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Paid Parental Leave

United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)

Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

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