Senior Program Manager, Strategic Initiatives/People Operations

Uber • San Francisco, CA • 4h ago

In People & Places, we handle all things people-related so our employees around the globe are empowered to do their best work!

About the Role

As a Global People Program Manager, you will oversee a diverse range of People-focused programs to support our continued growth. You will play a key role in driving continuous improvement of processes & controls while ensuring an exceptional employee experience.

What You'll Do

Lead Cross-Functional People Programs: Drive high-impact initiatives across the employee lifecycle, with a strong emphasis on compliance, operational excellence, and elevating the overall employee experience. Ensure programs are globally aligned yet locally adaptable.

System & Compliance Governance : Design, launch, and manage internal compliance campaigns-including mandatory trainings, policy acknowledgments, and audit processes-by leveraging systems and data-driven oversight. Ensure timely execution, rigorous tracking, and alignment with key stakeholders.

Vendor & BPO Managemen t: Oversee external partnerships with vendors and BPO providers, ensuring service excellence through well-defined SLAs, robust data insights, and proactive relationship management to continuously optimize performance.

Data-Driven Decision Making : Monitor and analyze operational data, service metrics, and KPIs to identify trends, surface inefficiencies, and implement improvements that streamline HR operations and enhance service delivery.

Scalable Solutions & Enablement : Build intuitive tools, templates, process documentation, and communication strategies to ensure operational scalability and long-term sustainability of people programs.

Stakeholder Engagement & Collaboration : Partner closely with global shared services and subject matter experts to co-design and implement solutions. Cultivate trusted relationships with internal stakeholders to ensure programs are employee-centric and strategically aligned.

Feedback & Reporting : Deliver meaningful insights and actionable feedback to senior leadership, highlighting opportunities to improve policies, processes, compliance health, and the employee journey.

Project Leadership: Lead global and regional projects from planning through execution, ensuring cross-functional coordination and delivery of measurable outcomes aligned with strategic business priorities.

Basic Qualifications

Bachelor's degree required.

6+ years of experience in Human Resources, with a strong focus on shared services and/or HR operations.

Demonstrated expertise in project and program management, with a proven track record of leading strategic initiatives across global organizations.

In-depth knowledge of local HR practices, policies, and programs across diverse regions.

Excellent communication, presentation, and influencing skills, with the ability to engage stakeholders at all levels.

Skilled in managing complex, cross-functional projects while effectively balancing competing priorities and timelines.

Strong problem-solving, critical thinking, and analytical skills, with the ability to turn data into actionable insights.

Experience with HRIS platforms, data analytics, business intelligence tools, and lean process improvement methodologies (e.g., Six Sigma) is preferred.

Proven ability to build and manage vendor relationships, including contract negotiation and performance evaluation.

Prior experience applying change management principles to support large-scale organizational initiatives.

Working knowledge of AI tools, including ChatGPT and Google Gemini, with the ability to apply them to enhance HR operations, productivity, and strategic planning.

Preferred Qualifications

Experience with Oracle HCM and case management tools is preferred.

For San Francisco, CA-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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