Training Operations Senior Manager

National Safety Council • Itasca, IL • 9h ago

Save lives, from the workplace to anyplace.

The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.

We are currently looking for a Training Operations Senior Manager to join us in our mission to save lives and prevent injuries.

Position Highlights:

The Training Operations Senior Manager ensures the quality of the processes, systems, and training necessary to the successful delivery and support of NSC's training programs. This role is focused on organizational operational excellence, compliance with industry standards, standardization of processes, and high customer satisfaction. The Senior Manager will lead operational audits, system and process improvement initiatives, and serve as a focal point for key constituents, including NSC Chapter leadership and designated key customers.

What You'll Do:

Quality of Operations

Operational expert for the management, delivery, and measurement of NSC training programs and attendant systems, processes and procedures.

Collaborates cross-functionally to lead standardization and alignment of operations across portfolios

Manages operational excellence projects from inception to completion, including scope, budget, and timeline

Implements operational policies and procedures to drive efficiency and customer satisfaction

Optimizes workflows and processes for efficiency and cost-effectiveness

Identifies and implements process improvements cross-functionally

Fosters innovation and productivity through effective communication and collaboration

Coordinates and collaborates with clients, partner organizations, and regulatory bodies.

Ensures continual compliance with applicable local, state, and federal training regulations and certification requirements with Training operations.

Introduces and integrates new technologies and processes as needed to optimize operations

Leads cross-functional teams to design and execute operational excellence initiatives.

Develops and maintains performance dashboards and KPIs to monitor operational performance.

Facilitates change management efforts to support new processes and organizational transformation.

Provide insights and assistance in the budget development process

Manages project-based budget, forecasting, and spending to meet strategic and financial goals

Analyze data and performance to identify cost savings opportunities

Actively identify opportunities for program growth and increased financial sustainability.

Customer Service & Quality Assurance

Ensures consistent, high-quality program delivery across all training portfolios, sites, and modalities

Collaborates with Training senior and functional leadership to champion a consistent customer-first culture across all departments.

Monitors and measures customer satisfaction and addresses operational concerns or complaints quickly

Solicits internal, Chapter, and customer feedback regarding quality of service, and designs and implements ongoing customer support process improvements based on feedback and data analysis.

Serve as the chief focal point for addressing NSC Chapter and designated key customer support concerns, including triaging issues in advance of process/system fixes.

We're Looking for Someone with:

Bachelor's degree in business administration or related field-or equivalent industry experience.

5+ years of experience managing operations, preferably in training, education, or health/safety fields.

Strong knowledge of process optimization practices

Demonstrated ability to manage and influence teams, budgets, and logistics in a fast-paced environment.

Excellent communication, problem-solving, and customer service skills.

Proficient in Microsoft Office and learning management systems (LMS).

Cross-functional and organizational agility

Ability to think and influence qualitatively and quantitatively

Ability and willingness to "roll up sleeves" and get the job done

Ability to consistently make good decisions through a combination of analysis, experience, and judgment

Superior customer service skills within a "customer first" mindset

Experience working with external partners and B2B clients, preferred

This is a remote position

Salary: $115,000

Reasons You'll Love it here:

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

At least 20 PTO days accrued 1st year and 11 paid holidays

Flexible work arrangements

Comprehensive medical, dental, vision, and life insurance plans

Flex spending accounts for medical and dependent care

403(b) & Roth 403(b) with employer match up to 6%

Reimbursable training

Dress for your day

Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!"

NSC is an equal opportunity employer.

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