Records Management System (RMS) Administrator (Information Technology Specialist 4)
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Records Management System (RMS) Administrator (Information Technology Specialist 4)
Salary
$68,702.40 - $106,267.20 Annually
Location
Des Moines - 50313 - Polk County, IA
Job Type
Full-time
Remote Employment
Flexible/Hybrid
Job Number
25-02404
Agency
595 Iowa Department of Public Safety
Opening Date
08/21/2025
Closing Date
9/1/2025 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Scott Lamp (selamp@dps.state.ia.us)
Description
Benefits
Questions
Job Description
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
The Iowa Department of Public Safety (DPS) is seeking to fill a Records Management System Administrator position.
Organization Background:
The mission of DPS is to serve the people of Iowa by providing public safety services with leadership, integrity and professionalism through the core values of courtesy, service and protection.
The Department is a statewide law enforcement agency and includes the Administrative Services Division, the Iowa State Patrol, the Iowa Division of Criminal Investigation, the Iowa Division of Narcotics Enforcement, the Iowa State Fire Marshal and the Division of Intelligence. The Department works in conjunction with federal, state and local jurisdictions of the criminal justice community to provide for the safety of persons living in or traveling through the State of Iowa.
Job Description:
The RMS Administrator is responsible for overall management of the State of Iowa, Department of Public Safety's Records Management System (RMS) including database management, data analysis and reporting, and management of peripheral systems. This position will act as a liaison between end users and other agencies to implement program changes, updates, corrections, and addresses other system issues as identified. The RMS Administrator is responsible for assessing, proposing, coordinating, and implementing solutions related to hardware and software issues to ensure optimal system performance. Key responsibilities include user management, system configuration, troubleshooting, software implementation, system upgrades, and workflow development.
Responsibilities:
The RMS Administrator is responsible for the administration and oversight of the Records Management System [RMS] for the Department of Public Safety. Acts as the department's data practices designee. Responsible for maintaining the overall performance and reliability of the RMS system. Conducts regular analysis to identify and isolate issues stemming from software, hardware, or user error. Diagnoses and resolves problems to improve system dependability, functionality, and accuracy.
User Management
-Adding, removing, and managing user accounts within the RMS system, ensuring proper access controls and permissions.
System Configuration
-Configuring the RMS system to meet the specific needs of the Department, including setting up workflows, customizing interfaces, and tailoring reports.
-Maintaining configurations and account privileges for RMS features.
-Preparing and disseminating change notifications to affected users.
Troubleshooting
-Diagnosing and resolving technical issues with the RMS system, whether related to hardware, software, or connectivity.
-Serving as a point of contact to resolve inquiries and technical requests.
Data Management and Reporting
-Managing RMS data, including files, libraries, and templates.
-Develop an extensive knowledge of Department of Public Safety's RMS business processes.
-Develop and improve RMS workflows to streamline design processes.
-Ensuring the accuracy and integrity of data within the RMS system, including incident records, officer status, and other relevant information.
-Meet regularly with Department leadership to provide status reports on the RMS systems.
-Assist in audits of RMS data and provide timely responses.
Quality Control
-Administer system security controls to protect access, integrity, function, and security of system data files. Maintain system logs for procedural accountability.
-Create policies and procedures for administration of assigned systems.
-Coordinate the review of error reports and follow up on clearing error report backlogs. Provide feedback to appropriate user(s) to minimize/eliminate future errors.
-Document and lead the governance board approval process by outlining proposed changes and summarizing potential impacts on relevant agencies.
Training and Support
-Providing training and support to users of the RMS system, helping them to understand how to use it effectively.
-Receive and evaluate system modification recommendations generated by users to aid in performance of their duties.
-Maintain assignment and tracking of trainings for onboarding employees for RMS education.
Other Information:
The selected candidate must have passed a thorough background investigation conducted by Iowa Department of Public Safety investigators before a final letter of employment offer is delivered.
Benefits:
At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes:
-Paid Time Off: Enjoy vacation with accruals that rollover on a yearly basis, sick leave with no limits on accrual and 9 paid holidays per year.
-Great Benefits: Excellent Health, Dental, and Vision Insurance Options.
-Retirement Plan: IPERS Retirement package and an option for a deferred compensation plan.
-Flexibility: Flexible Spending Accounts (medical and dependent care).
-Life Insurance: Free Life Insurance.
-Support: Employee Assistance Programs and Employee Discount Programs.
To learn more about the benefits of working with the State of Iowa, visit our benefits (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) webpage.
Selectives
955 Business Application Processes:
6 months experience, 12 semester hours, or a combination of both including:
Ability to coordinate people and resources required to accomplish objectives without use of supervisory authority
Ability to solve program administrative and service delivery problems requiring evaluation of information from a variety of sources with few precedents
Knowledge of information systems, developments, and applications, including the ability to analyze and convert work processes to computer applications
Familiarity with connecting business requirements established by management with the services and capabilities deployed with information technology services
Essential business processes that use or can use information technology applications
Analysis of existing business processes and creating or modifying that process in an automated structure or framework
Knowledge of the process of transforming business processes that have been defined into a usable application through which the end user can easily access information
AND
956 Systems Programming/Systems Management:
6 months experience, 12 semester hours, or a combination of both in generating, testing, and maintaining computer operating system software.
AND
959 Computer System Operations:
6 months experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serves as a contact point for resolution of customer problems involved with system operation
Minimum Qualification Requirements
**Note: To pass the initial screening, applicants must demonstrate the technical skills listed below:
Graduation from an accredited four-year college or university and experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;
OR
an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; or eighteen semester hours of accredited post high school course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education;
OR
an equivalent combination of education and experience substituting one year of the required experience for thirty semester hours of the required education;
OR
employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 3.
For additional information, please click on this link to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\and\pay/JobClassDescriptions/InformationTechnologySpecialist4-00121-90121.pdf) .
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from a four-year college or university? IF YES- How many years of full time experience do you have operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites?
I have not graduated from a four-year college or university
No experience to less than one year
One year to less than two years of the identified experience
Two years or more of the identified experience
04
How many years do you have of combined post high school education in any field and experience in operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites?
I do not have any of the identified education or experience
Less than two years of the combined identified education or experience
Two years to less than four years of the combined identified education or experience
Four years to less than six years of the combined identified education or experience
Six years or more of the combined identified education or experience
05
Have you completed an approved curriculum/specialized training program developed and implemented by or in cooperation with State Government; or eighteen semester hours of accredited college or university course work in one of the specialty areas listed above (operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites); or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above? IF YES - How many years of experience do you have operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites?
NA - I have not completed the identified currriculum
Less than one year of experience in the identified areas
One year to less than two years of experience in the identified areas
Two years or more of experience in the identified areas
06
If you are a current State of Iowa employee (executive branch) - How many months of full-time work have you had as an Information Technology Specialist 3 for the State of Iowa?
I am not a current State of Iowa employee (executive branch)
Less than three months of experience as an Information Technology Specialist 3 for the State of Iowa
Three months to less than six months of experience as an Information Technology Specialist 3 for the State of Iowa
Six months or more of experience as an Information Technology Specialist 3 for the State of Iowa
07
Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both including:
Ability to coordinate people and resources required to accomplish objectives without use of supervisory authority
Ability to solve program administrative and service delivery problems requiring evaluation of information from a variety of sources with few precedents
Knowledge of information systems, developments, and applications, including the ability to analyze and convert work processes to computer applications
Familiarity with connecting business requirements established by management with the services and capabilities deployed with information technology services
Essential business processes that use or can use information technology applications
Analysis of existing business processes and creating or modifying that process in an automated structure or framework
Knowledge of the process of transforming business processes that have been defined into a usable application through which the end user can easily access information?
Yes
No
08
If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please @type in "No" in the box below.]
09
Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both in generating, testing, and maintaining computer operating system software?
Yes
No
10
If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please @type in "No" in the box below.
11
Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serving as a contact point for resolution of customer problems involved with system operation?
Yes
No
12
If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please @type in "No" in the box below.
Required Question
Employer
State of Iowa
Agency
595 Iowa Department of Public Safety
Address
215 E 7th St
Des Moines, Iowa, 50319
Website
https://dps.iowa.gov/
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