Trade&Working Capital Supply Chain Finance Analyst - Bilingual Spanish/English Required

JPMorgan Chase • Tampa, FL • 3h ago

You are a production fast-paced environment enthusiast. You have found the right team!

As a Latin America (LATAM) service specialist in Trade Client Access, you will provide account creation, profile maintenance and logon support to suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), Latin America (LATAM) and Western Hemisphere (WHEM) regions. You will learn new skills to understand and meet the needs of our suppliers and internal partners. You will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls.

Job Responsibilities

Service all supplier queries related to user profile creation and modifications, Discount release level changes, Logon assistance and Trade Channel Support

Resolve all Supplier inquiries within SLAs by coordinating with internal teams and sharing timely status updates with interested parties

Communicate proactively and escalate aging and sensitive supplier issues

Share information on identified supplier issues or product deficiencies and recommend process improvement ideas to enhance the service experience

Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks

Ensure proper handling and disposition of case tracking records

Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services

Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation

Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact

Observe local LATAM holidays and work US holidays except, Christmas and New Years

Required qualifications, capabilities, and skills

Spanish and English proficiency

Excellent written, verbal and interpersonal skills

Effective problem solving, with ability to make decisions mitigating risk

Effective time management and organizational skills with ability to multitask and prioritize sensitive cases

Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.

Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes

Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency

Preferred qualifications, capabilities, and skills

Portuguese language in written and verbal communications

Knowledge of Trade & Working Capital

Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency

Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences

Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions

Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making

Required or additional information

Hours 9:00 AM - 6:00 PM

Candidate will be required to observe local LATAM holidays and work US holidays except, Christmas and New Years

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Similar Jobs

Seasonal Tax Delivery Manager - Japanese Global Employer Services

Deloitte • Tampa, FL • 3h ago

Retail & Hospitality

This is a seasonal opportunity expected for the Spring 2026 or other mutually agreeable period. Extensions may be available upon mutual agreement. Remote opportunities available. Are you a leader and strategic thinker wh...

3h ago

Go to Apply

Seasonal Tax Delivery Manager - Global Employer Services

Deloitte • Tampa, FL • 4h ago

Retail & Hospitality

This is a seasonal opportunity expected for the Spring 2026 (January - April) or other mutually agreeable period. Extensions may be available upon mutual agreement. This is a remote position. Are you a leader and strateg...

4h ago

Go to Apply

Retail Merchandiser

Acosta Group • Tampa, FL • 6h ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: TAMPA, Florida, 33603 Ref #: 105865 Function: Merchandising Employment Duration: Part-time Description and Requirements CROSSMARK is seeking an energetic,...

6h ago

Go to Apply

Assistant Restaurant Manager

Marriott • Tampa, FL • 10h ago

Retail & Hospitality

Additional Information Rooftop Lounge Job Number 25135995 Job Category Food and Beverage & Culinary Location JW Marriott Tampa Water Street, 510 Water Street, Tampa, Florida, United States, 33602VIEW ON MAP ( https:/...

10h ago

Go to Apply

Food Service Worker

Veterans Affairs, Veterans Health Administration • Tampa, FL • 1d ago

Retail & Hospitality

Summary This position independently performs duties that require proficiency in special procedures and broad knowledge of service operations, such as food and beverage preparation, modified diets, computer proficiency, d...

1d ago

Go to Apply

Retail Sales Representative

Acosta Group • Tampa, FL • 1d ago

Retail & Hospitality

Retail Sales Representative General Information Company: CRO-US Location: TAMPA, Florida, 33617 Ref #: 100624 Function: Merchandising Employment Duration: Full-time Description and Requirements The Retail Sales Represent...

1d ago

Go to Apply

Cleaning Tech

Peace of Mind Facility and Home Services • Lutz • 2d ago

Retail & Hospitality

Job Posting: Cleaning Technician (Part-Time) Company: Peace of Mind Facility and Home Services Job Description Peace of Mind Facility and Home Services is excited to announce an opening for a part-time Cleaning Technicia...

2d ago

Go to Apply

Cleaning Tech

Peace of Mind Facility and Home Services • Lutz • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Cleaning Tech PH

Peace of Mind Facility and Home Services • Lutz • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Assistant Restaurant Manager - Oystercatchers

Hyatt • Tampa, FL • 3d ago

Retail & Hospitality

Description: At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a p...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.