IT Service Management Manager (Remote - Ohio/NC)

First Citizens Bank • Grove City, OH • 3h ago

Overview This is a remote role that may only be hired in the following location(s): North Carolina and Ohio. This position enhances the operational reliability, functionality, and efficiency of assigned programs or processes within Information Technology (IT). Facilitates the development and maturity of IT service abilities by driving continuous positive change. Serves as a technical resource as needed and monitors compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards or regulations. Ensures process improvements or changes are appropriately documented, implemented, and managed throughout the change lifecycle. Responsibilities Process Improvement - Drives positive change or improvements in IT processes, programs, and procedures to enhance operational capabilities. Reviews processes, programs, or procedures to identify areas of improvement. Ensures changes, incidents, or problems are successfully implemented or resolved while the service level is maintained across platforms. Leads or assists in coordinated resolution efforts within major incident management processes as needed. Reporting - Responsible for documenting, reporting metrics, and monitoring events within the ITSM or ESM process methodology. Collaboration - Leads associates and business teams in problem resolution, support activities, and change management. Collaborates with management, teams, and other business units the development, review, and implementation of process improvements. May assist in training others on implemented changes or technical processes. Communication - Effectively documents, organizes, and presents information in various levels of detail to the organization. Presents summaries of findings in various formats to all levels of the organization. Qualifications Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs and procedures. OR High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs and procedures. Preferred Area of Experience: ITSM Process Management (Change, Incident, Problem, or other relevant ITSM or ESM process).License or Certification Type: ITIL Certification Preferred, Six Sigma Preferred Preferred Qualifications: Currently a contractor or contingent worker for First Citizens Bank Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.

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Procurement Manager

DSV AIR & SEA INC • Lockbourne, OH • 11h ago

Management & Administrative

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Procurement DSV - Global...

11h ago

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Managed Services - Information Technology Client Engagment Management - Director

PwC • Columbus, OH • 13h ago

Management & Administrative

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in software and product innovation focus on developing cutting-edge software s...

13h ago

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VP Commercial Relationship Manager

TELHIO CREDIT UNION INC • Columbus, OH • 13h ago

Management & Administrative

Position: VP Commercial Relationship Manager Location: 330 Rush Alley suite 500 Columbus, OH Job Id: 922 of Openings: 1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employe...

13h ago

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