EDD Consumer Customer Outreach Specialist

Regions Bank • Dunedin, FL • 3h ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Consumer Customer Outreach Specialist is responsible for performing a variety of operational activities within the Enhanced Due Diligence (EDD) scope of work. The specialist will work closely with Bank Secrecy Act (BSA) partners to perform customer profile reviews, to include mail, email and phone outreach to Regions customers.

Primary Responsibilities

Performs direct customer outreach to gather required Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) documentation

Executes customer outreach efforts including mail, email and phone calls

Performs high quality customer service to Regions customers

Ensures compliance with BSA/AML related laws and regulations and identifies matters of noncompliance and escalates them as necessary for resolution

Conducts initial and periodic reviews when certain events occur that may raise the risk profile for certain customer relationships

Completes customer enhanced due diligence as necessary

Partners with BSA/AML EDD team to support the Bank's BSA/AML Know Your Customer (KYC) policies

Monitors EDD team inbox and responds in a timely manner

May work on special projects as assigned

May provide training and guidance to less experienced Specialists

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Seven (7) years of experience in branch platform, BSA/AML, fraud, loss prevention or related field

Preferences

Bachelor's degree

Previous BSA/AML experience, preferably in EDD or Know Your Customer (KYC)/Customer Due Diligence (CDD)

Bilingual, English/Spanish

Skills and Competencies

Advanced Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) skills

Advanced verbal and written communication skills

Ability to deal with all levels of personnel in a courteous and efficient manner

Ability to multi-task and set priorities

Ability to work in a collaborative environment, as well as independently

Ability to work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with interruptions

Detail oriented, analytical, and critical thinking skills

Experience with case management systems, databases, and similar automation

Knowledgeable of branch processes, policies, and procedures

Additional Job Description

This position is intended to be onsite, now or in the near future . Associates will have regular work hours, including three full days in the office and two remote days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are: Dunedin, FL

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$50,500.00 USD

Median:

$63,620.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Dunedin

Location:

Dunedin, Florida

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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