Quality Manager

WestRock Company • East Flat Rock, NC • 5h ago

Career Opportunity:

The Quality Manager role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. You will support introduction of new equipment on site and validation processes to meet safety and customer expectations. Additionally, you will promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.

How you will impact Smurfit Westrock:

Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site

Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company\u2019s products and reputation as a quality supplier

Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI\u2019s and decision making

Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers

Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement

Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs

Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues.

Facilitate customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)

Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality

Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement

Develop an Integrated Quality Management System including quality, environment and health and safety

Continually monitor and review current working practices and make the best use of resources to improve organizational results

What you need to succeed:

3- 5 years\u2019 experience in a Quality Leadership role in a manufacturing environment

Bachelor\u2019s Degree is preferred, ASQ certification is a plus

Pharmaceutical Printing and / or Packaging industry experience is preferred

Ability to inspire a team with a clear vision and purpose

Ability to teach operational skills to others and mentor/coach accordingly

Customer-focused

Demonstrable experience of leading change and implementing continuous improvement processes.

Demonstrable experience of validating new equipment and processes

Knowledge of ISO and Good Manufacturing Practices (GMP)

Root cause analysis and problem-solving, focus on continuous improvement, Lean Six Sigma a plus

Skilled in information handling, analysis, and presentation

Proficient in Microsoft Office and QMS systems

What We Offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

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