Manager, Operations

Owens & Minor • Tolleson, AZ • 10h ago

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

The anticipated pay range is $100,000 - $115,000. Salary is based on experience

JOB SUMMARY:

Coordinates and leads Distribution Center operations activities, including receiving, warehousing, shipping, delivery, customer quality, and product inventory accuracy in a manner consistent with company service and cost objectives.

CORE RESPONSIBILITIES:

Directs all Operations activities and teammates within a small or medium-sized (based on revenue, complexity, headcount) Distribution Center (DC), or multiple functions within a large-sized DC.

Provides proactive feedback to Operations Supervisors, initiating management coaching, teammate performance feedback, supervisory performance feedback, and corrective actions where needed.

Works with Operations leadership to develop and execute initiatives to improve DC metrics that drive financial performance.

Reviews and approves appropriate DC or functions' expenses and makes capital recommendations where appropriate.

Leads the achievement of DC or functional Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.

Oversees all customer service for the DC or functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, and Corporate Operations as needed.

Implements the conversion of new customers at the DC to ensure successful implementation of new business.

Enforces DC adherence to company developed SOP's / WI's for warehouse management and transportation.

Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.

Oversees DC or functions' succession planning, identifying, attracting, developing, coaching, and retaining talent.

Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.

QUALIFYING EXPERIENCE:

9 or more years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry

Previous supervisory, leadership, planning, communication, organization, and people motivation experience highly preferred

Or any combination of relevant education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES:

In depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.

Strong financial acumen including prior profit and loss responsibilities.

Ability to work fast and effectively within a matrix environment.

Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates.

Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.

Exceptional customer relationship skills.

Excellent communication skills (written and orally), and interpersonal skills with an ability to influence senior level management.

Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.

Proven ability to analyze and conclude; ability to apply Continuous Improvement methodologies and to standardize processes across multiple sites and functions.

Ability to lead and drive change among peers and direct reports.

LI-TR1

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

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