Your Impact at Lowe's
As a Market Delivery team member, skillful management of inventory processes and positive stakeholder relationships directly boost our supply chain team's efficiency. Your dedication to efficiency can help our supply chain stand by its mission and deliver the products that our customers and communities have come to rely on. Utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. Processing orders and fulfilling customer needs to ensure customer satisfaction.
How We Support You
As an industry leader, we invest in the people and technology needed to grow and win as a team.
Bonuses and Benefits: ?We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
Supportive Leaders: ?Our work environment is characterized by strong collaboration and support. Here, your leaders have your back, respecting your role and supporting you.
Culture of Belonging: ?Our teams enjoy a positive work environment where leaders and team members genuinely appreciate each other.
Resilient Teams: ?Embrace challenges and pivot with customer needs, displaying resilience and a drive to make a difference.
Health and Wellbeing: ?We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
Key Responsibilities
Communicate with internal and external customers
Maintain positive vendor, liquidation, Bulk Distribution Center (BDC) and outlet relationships
Complete Return to Manufacturer (RTM) program which includes all paperwork, vendor contact, and credit
Process and disposition damaged, discontinued, defective, special order, cancelled product
Generate and monitor reports including Return to Manufacturer (RTM) worklist and damaged on hand list
Maintain continuous dialogue with the third-party logistics partner to address and resolve claims (customer and cargo), updates Lowe's claims portal
Process vendor credit for items returned by customers as damaged or defective and requests vendor return authorizations
Perform daily inventory reconciliation with Lowe's and third-party logistics
Produce Warehouse Management System (WMS) inventory reporting and validation
Conduct inventory cycle counts, audits, adjustments, and reconciliation
Perform some physical tasks including handling and transporting merchandise, managing inventory, disposing of waste materials, and operating equipment to move appliance
Customer service
Home Delivery process execution
Multitasking
Problem solving
Documenting using MS Office and other systems
Listening and resolving conflicts and concerns
Processing customer orders and adjustments
Escalated customer concern resolution
Working alerts and queues
Inputting customer claims into the claim portal system
Responsible to support delivery operations from internal and external customers.
Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
Effective problem solving, change adoption, team orientation and empowerment skills.
Builds and maintains business relationships with Retail and Lowe's Pro partners.
Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
Work cases as assigned through case management system to ensure all customer issues can be resolved.
Escalate issues appropriately to management as needed.
Teamwork - works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Minimum Qualifications
High school diploma or equivalent
1 year of directly related experience
Preferred Qualifications
1 year of experience with inventory and returns processes
6 months of experience communicating with vendors
Schedule Requirements
Flexible work availability is required, as a preferred schedule is not guaranteed.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
