Hotel Front Desk Agent

Hilton • Rohnert Park, CA • 1d ago

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton was named the #1 World's Best Workplace! The Hilton Corporation has over 7300 hotels worldwide. The possibilities are endless for someone who is interested in a career. Hilton offers the best travel program that affords team members a total of 100 room nights per year, free education, discounts on everything from cell phones to mattresses. Working for a company like Hilton is a great experience.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Wage: $19.50 - $21.50

Job: Guest Services, Operations, and Front Office

Title: Hotel Front Desk Agent

Location: null

Requisition ID: HOT0BVJL

EOE/AA/Disabled/Veterans

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

3w ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Santa Rosa, CA • 3w ago

Retail & Hospitality

3w ago

Go to Apply

Retail Sales Associate

Staples • Santa Rosa, CA • 3w ago

Retail & Hospitality

Job Shift: Flex Hours Posted Salary/Rate: $17.90 - $22.40 Job Identification: 47352 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' ne...

3w ago

Go to Apply

Housekeeping Aide

Kaiser Permanente • Santa Rosa, CA • 4w ago

Retail & Hospitality

Job Summary: Under direct supervision, cleans and maintains an assigned area, and performs a variety of environmental services duties in and around the medical center in order to maintain a neat, orderly, sanitary, and s...

4w ago

Go to Apply

Housekeeping Aide

Kaiser Permanente • Santa Rosa, CA • 4w ago

Retail & Hospitality

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.