TheThe Inn at Penn, a Hilton Hotel (https://www.hilton.com/en/hotels/phlidhh-the-inn-at-penn/?SEO\\id=GMB-AMER-HH-PHLIDHH&y\\source=1\_MTIyMDg3OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ==)is seeking a dynamic Director of Catering & Events to lead our catering and event operations. This is an ideal growth role for a driven hospitality professional ready to step into a director position, shape memorable guest experiences, and build a lasting career with Hilton!
As Director of Catering and Events with The Inn at Penn, a Hilton Hotel , you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work.
What will I be doing?
As Director of Catering and Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering & Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
STRATEGY:
Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
Drive innovation and creativity within event delivery
Partner with the General Manager/Executive Committee to deliver on Hilton's values by creating high-impact event experiences
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models)
Actively support the sales process.
LEADERSHIP:
Provide overall leadership and direction in all Events matters.
Serve as the hotel's credible Subject Matter Expert on all matters relating to event experience
Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent Hilton in industry social/meeting/events professional associations
CULTURE:
Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering and Events talent pipeline
Integrate Hilton's Values/Mission/Purpose when implementing Catering & Event initiatives and support Team Member-centric and guest-centric programs
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
Be an ambassador for customer service.
TALENT:
Motivate and provide a work environment in which team members are productive
Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
Listen and respond to team members needs while having an open-door policy
Manage group and interpersonal conflict effectively
OPERATIONS EXCELLENCE:
Ensure the proper use of all function space, exhibit hall, and event spaces
Manage supplier and vendor relationships
Possess subject matter expertise and ensure standards/practices
Development and management of departmental budgets
Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events
Ensure proper staffing for the needs of the business
Integrate current trends in event management and design
Participate in customer site inspections and assists with the sales process as necessary
What are we looking for?
Minimum Education: High School Degree/GED
Minimum Years of Experience: five (5) years Hospitality related experience at manager level. Minimum of 1 year of leadership experience in hotel management.
Management Experience: Supervisor/Manager: 1-3 People
Additional Requirements: 10% travel
Knowledge of the hotel property management systems Delphi.fdc (Preferred)
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrive?personally and professionally?in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
Career growth and development
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Job: Catering and Event Services
Title: Director of Catering and Events - The Inn at Penn, a Hilton Hotel
Location: null
Requisition ID: HOT0BV1H
EOE/AA/Disabled/Veterans
