Youth Services Coordinator

ROTARY COMPRESSION TECHNOLOGIES INC. • West Chester, OH • 3h ago

Service Coordinator
BH Job ID:
2979
SF Job Req ID:
15040
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job title:
Service Coordinator
Location:
Cincinnati, OH
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer's needs.? Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.
Responsibilities:
Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
Guide and develop service technicians as appropriate, assisting in technical issue resolution.
Ensure timely and accurate invoicing.
Manage service inventory and rental fleets (repair status, location, etc.)
Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.
Requirements:
High School Diploma or GED
1+ years of experience in a call center environment
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad) is required.
Core Competencies:
Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.
Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
Exceptional customer service skills, including proper phone etiquette and skills.
Preferences:

Similar Jobs

Human Resources Intern - US - Summer 2026

GE Aerospace • Blue Ash, OH • 3h ago

Management & Administrative

Job Description Summary Are you ready to see your future take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems f...

3h ago

Go to Apply

Service Leader

Chipotle Mexican Grill • Sharonville, OH • 7h ago

Management & Administrative

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

7h ago

Go to Apply

Customer Service Associate II

Dollar Tree • South Lebanon, OH • 1d ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

1d ago

Go to Apply