At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
As a Customer Remediation Program Owner, this role leads strategic program management and operational excellence within the Remediation Center of Excellence (CoE). The position partners with Line of Business leaders, Risk Compliance & Audit (RCA) Consultants, and fellow RCA Managers to design, implement, and sustain a robust risk management framework that aligns with enterprise goals and regulatory expectations.
Core Responsibilities:
Program Strategy & Governance
Develop and execute strategic initiatives for the Remediation CoE, ensuring timely, efficient, and compliant remediation processes. Lead cross-functional collaboration to reduce risk, enhance customer and employee experience, and improve operational consistency.
Goal Tracking & Performance Alignment
Establish measurable goals and expectations across remediation activities. Monitor progress through structured reporting and dashboards, aligning outcomes with enterprise risk appetite and performance objectives.
Executive Reporting & Communication
Produce high-impact executive decks and operational reports for senior leadership and regulatory bodies. Translate complex data into digestible insights that support strategic decision-making and regulatory transparency.
Risk Identification & Escalation
Facilitate proactive identification of gaps in processes, systems, or controls. Drive resolution strategies that minimize losses and ensure compliance with federal, state, and local regulations.
Community of Practice Leadership
Champion a structured Community of Practice to foster shared learning, policy alignment, and innovation across business lines. Promote best practices in remediation scenarios, stakeholder engagement, and policy interpretation.
Regulatory Engagement & Exam Readiness
Lead and support regulatory exam preparation, including documentation of remediation workflows, validation protocols, and tiered approval structures. Ensure readiness for OCC and other oversight bodies through strategic planning and stakeholder coordination.
Leadership Attributes
Demonstrates functional expertise in risk and compliance.
Inspires cross-functional teams with a One U.S. Bank mindset.
Balances growth with controls, fostering innovation and agility.
Drives results through customer-centric strategies and ethical leadership
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically more than 10 years of applicable experience
Preferred Skills/Experience
Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Advanced understanding of the business line's operations, products/services, systems, and associated risks/controls
Thorough knowledge of Risk/Compliance/Audit competencies
Strong leadership and management skills of processes, projects and people
Effective written and verbal communication skills
Strong analytical, problem-solving and negotiation skills
Proficient computer skills, especially Microsoft Office applications
Applicable professional certifications
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
