Quality Operations Manager, AGI Data Services, AGI Data Services

Amazon • Tennessee, Tennessee • 1d ago

Description

The Quality Operations Manager orchestrates the site's entire quality audit organization, managing a team of ~100 Quality Auditors through 5 Quality Audit Managers and ~10 Quality Specialists. This strategic role bridges operational excellence with organizational leadership, requiring the ability to navigate complex organizational challenges while driving systematic improvements in audit quality and efficiency. The role demands expertise in translating high-level quality objectives into actionable strategies, managing through layers of leadership, and fostering cross-functional partnerships to drive site-wide quality improvements. While QAMs focus on direct team management and process execution, the Quality Operations Manager concentrates on broader organizational strategy, resource optimization, and creating frameworks that enable the entire quality organization to deliver consistent, high-quality results.

Key job responsibilities

Develop and execute strategic quality initiatives across the site's operations

Lead and manage the site's quality organization through direct reports (QAMs and Specialists)

Drive operational excellence through data-driven decision making and strategic planning

Establish and monitor site-specific quality standards, metrics, and KPIs

Build and maintain strong partnerships with site leadership and cross-functional stakeholders

Optimize resource allocation and organizational planning within the quality department

Lead process improvement initiatives to enhance audit accuracy and operational efficiency

Develop and implement quality training programs and career development paths

Create and maintain site-specific quality governance frameworks

Drive standardization of quality processes across all shifts and operations

Provide senior leadership reporting on quality metrics and organizational performance

Lead change management initiatives within the quality organization

Basic Qualifications

Bachelor's degree in relevant field (Business, Engineering, Quality Management) - 7+ years of quality management experience, with 3+ years in leadership roles - Proven experience managing large teams (100+ employees) through direct reports - Strong track record of implementing successful quality programs - Advanced analytical and data interpretation skills - Exceptional planning and execution capabilities - Demonstrated experience in stakeholder management - Experience with quality management systems and tools

Preferred Qualifications

Professional certifications: Six Sigma Black Belt, ASQ CQM/OE - Experience managing quality operations in high-volume environments - Track record of successful organizational improvement initiatives - Experience with quality automation tools and systems - Strong background in developing and implementing quality training programs - Experience in lean management principles and methodologies This role requires occasional travel (10-15%) for training, conferences, and leadership meetings.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

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