Req# 10656622
Checker
II.
OVERVIEW:
This description is intended to outline the primary responsibilities, general nature and level ofwork being performed by teammates assigned to this position.It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Front-End Teammate.Theincumbent may be assigned other duties and responsibilities.
III.
JOB SUMMARY:
Responsible for achievingand maintaining extraordinary customer service. Serves as a modelfor customer service andother vital behaviors and instills this value in all teammates.Createsan environment for continual learning and encourages an open dialogue among teammates.Promotes a culture reflective of Lowe's guiding principles, core values, and vision.
IV.
JOB RELATIONSHIPS:
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Responsible To:
Store Manager / Assistant Store Manager / Front End Manager
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Teammates Supervised:
None
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Inter-Relationships:
Frequent contact with allteammates,customers, corporate office and vendors.Occasionalcontact with teammates from other locations.
V.
JOB DUTIES:
-Act as the ambassador of extraordinary customer service.
-Promote customer and community good will by treating all teammates and customers with fairness, dignity and respect.
-Must be knowledgeable, and able to recognize and differentiate between all various @types of produce carried in the store.
-Provide prompt and accurate checkout service and ensures accurate transactions.
-Process all various @types of sales transactions accepted by the store.This may include EFT transactions, WIC checks, food stamps, manufacturer's coupons, gift certificates, etc.
-Ability to read, write and perform math functions as needed.
-Follow proper sacking procedures.
-Comply with safety standards.
-Inform management of pricing problems and maintenance needs of front-endequipment.
-Handle damaged and spoiled/out of date products according to company policies.
-Inform store management of disputes between teammates and department managers or anycombination of the preceding.
-Understand the company teammate handbook.
-Keep work area maintained appropriately to ensure a safe work environment for teammates andcustomers.
-Must be able to perform other duties.
-Work with store teammates to identify the root causes of issues and inefficiencies.
-Assist in keeping the front end clean, clear of baskets, to ensure a smooth customer flow.
-Assist in training front end teammates.
-Constantly interacts with teammates to ensure that all teammates understand Lowe'sexpectations.
-Constantly interacts with customers; remains highly visible
.Ensure that all Management Awareness policies and goals arefollowed.
-Ensure that check cashing policies and procedures are followed.
-Adhere to all compliance of company policies, programs, procedures and guidelines.
VI.
MINIMUM REQUIREMENTS:
Training and Experience:
-High School Diploma or equivalent required.
Knowledge, Abilities and Skills:
-Possess good customer relations skills.Must have good communication and
problem-solving skills.Ability to work independently and deal with customer needs.
Licenses, Registration and Certification:
-TABC if required.
VII.
WORKING CONDITIONS:
-Works in a well-lit, well-ventilated area.Occasional exposure to refrigerated storage areas, damp/humid conditions and seasonal outdoor weather.Subject to communicable disease.
VIII.
PHYSICAL REQUIREMENTS:
-Medium work-exerting 20-50 pounds of force constantly to move objects.Must possess goodaudio, visual and hearing acuity.Requires walk
