Description
This position is incentive eligible.
Introduction
Do you have the career opportunities as a Director Client Success you want with your current employer? We have an exciting opportunity for you to join Valify, which a part of the nation's leading provider of healthcare services, HCA Healthcare. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years
Benefits
Valify offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Director Client Success like you to be a part of our team.
Job Summary and Qualifications
Reporting up to the Chief Customer Officer, the Director, Client Success is accountable for Valify client retention, satisfaction, and engagement. The Director leads the Client Success team and formulates and drives the customer success strategy for Valify technology subscribers. The ability to network and work with both Valify clients, HealthTrust members, and various internal teams to achieve strategic objectives is essential to meeting expectations of this position. The Director also contributes to securing new Valify subscribers by supporting the sales process, as required.
What you will do in this role includes:
Owns the entire Valify lifecycle for new and existing clients, including onboarding, training, daily ongoing support and renewals.
Promotes and maximizes value of Valify and Valify Solutions Group to Valify subscribers, ensuring that Valify subscribers realize full benefit of the platform
Responsible for team goal achievement related to customer utilization of Valify technology, VSG group purchasing portfolio, power benchmarking, and technology customer retention.
Lead, manages, and promotes a positive environment for Client Success colleagues, identifying opportunities for enhancing a collaborative work environment, and work to address any issues that are creating barriers to an optimal work environment with their respective clients.
Supervises the Valify Customer Success team (3 to 5 Client Success Managers)
Position may require travel up to 40%.
Technology Onboarding and Implementation:
Ensure customer onboarding is a positive experience, meeting all timelines and focusing on speed-to-value as soon as contract is signed
Serve as customer's primary point of contact for escalation or delays in onboarding process
Work closely with data teams to ensure timelines are achieved
Planning:
Design and implement business review process to keep a pulse on customer health and clearly articulate ROI/value creation for each customer's Valify relationship
Analytics:
Leverage data insights to drive customer engagement and marketing strategy
Position Valify as a thought leader in healthcare purchased services by deriving industry insights and trends from business intelligence reporting
Valify Subscriber Sales and Account Management:
Serve as trusted advisor for sales team and prospective customers, often getting pulled into the final stages of a sales process to gain customer's confidence in Valify's customer success team and the technology
Accountable for customer engagement with Valify power benchmarking
Facilitate strategic introductions to current customers for ancillary VSG offerings
Serve as customer's primary contact for all escalations and account support issues
Serve as the face of Valify's customer success team and present to other groups
Responsible for Valify technology renewals and deploying appropriate renewal strategy
Partner with product and marketing teams to rollout and promote new features to customer base
Prepare and present demos for technology and GPO sales conversations, including occasional attendance at conference and trade shows, as required
Operates within established budgets, acting as a good steward of company resources
Project Management:
Own the member experience for VSG members that transition to HealthTrust as their primary GPO
GPO Account Mgmt Support:
Partner with GPO counterparts to clearly define process and roles & responsibilities for promoting and driving adoption of the contract portfolio
What qualifications you will need for this role:
Bachelor's degree - Required
5+ years of strategic account management experience.
Hospital/ Healthcare experience preferred.
Previous leadership experience preferred
Working knowledge of healthcare industry, supply chain, GPOs
Must demonstrate strong organizational skills, including the ability to plan, implement, and execute.
Excellent communication and customer service skills
Proven ability to successful manage multiple projects and timelines
Confidence, poise under pressure, decisiveness- conveying an image that is consistent with the organizations' vision and values
Passion for results- able to drive high standards for self; tenaciously working to meet or exceed challenging goals
Driver's License in good standing
Valify is a healthcare technology company dedicated to helping hospitals and health systems identify and realize savings in their purchased services spend. By combining deep industry expertise with innovative data analytics, Valify empowers healthcare leaders to make smarter, faster decisions that optimize operational efficiency and support better patient outcomes. As a wholly owned subsidiary of HealthTrust, Valify serves clients across the country with a mission to deliver clear insights that drive transformative value. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Client Success opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
