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Service Desk Lead

General Dynamics Information Technology • North Carolina, North Carolina • 1d ago

Req ID: RQ205294

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Systems Administration

Skills:

Desktop Computers,Operating Systems (OS),Troubleshooting,Virtual Environments

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

System Admin Sr.

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to be a part of a cohesive service desk team that performs all aspects of customer service and maintenance of existing systems to ensure the command is always mission capable.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks. Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system. Works with the CRM and SharePoint Developers to assist in resolving content management and permission related issues.

WHAT YOU'LL NEED TO SUCCEED:

Education:

DoD 8570 compliant for IAT Level II

Required Experience:

1+ years of related experience.

Required Technical Skills:

MS Windows 7/10 Operating System

Microsoft Office 2010 or later

Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation

Experience with VPN technologies

Experience with virtualization technology (VMware) desired

Experience with configuration of Android and iPhones

Experience with Cisco Call Manager

Security Clearance Level: Secret Clearance to start, must be able to obtain TS-SCI

Self-motivated and able to work independently and take initiative in identifying and addressing challenges.

Effective communications and listening skills.

Location:

On Customer Site - Ft Liberty, NC

Clearance:

Secret to Start; must be able to obtain TS/SCI

Citizenship Required:

US Citizenship

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holiday

The likely salary range for this position is $75,067 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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