Customer Service Manager

Eaton Corporation • Bethel, CT • 11h ago

Eaton's IS AER FED division is currently seeking a Customer Service Manager. This position will be located at our Bethel, CT facility.

The Customer Service Manager is responsible for managing the site customer service team's overall performance, including coaching and assisting team members to drive customer service initiatives that maximize customer satisfaction, increase sales, reduce cycle time, reduce cost, and increase quality; cross functional collaboration with all functions to ensure optimum customer advocacy.

The expected annual salary range for this role is $93750.03 - $137500.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Supervise six customer account managers. Train and mentor on customer service procedures and policies. Be responsible for overall customer management, including review and interpretation of contracts, accurate and timely order entry, providing order status and administering customer returns. Collect and analyze data to develop customer specific pricing, pricelists and LTA offers. Prepare quotations and long-term agreement submittals for legacy business and manages quote turn-time and capture rate. Analyze trends and report on Intake, forecast accuracy, gaps and low/negative margin parts. Provide continuous feedback to the customer on order status throughout the production cycle. Work closely with cross functional teams to determine updates. Maintain Customer Service databases, files, and metrics. Ensure that customer website and portal purchasing system requirements are being fulfilled. Provide backup where necessary for Customer Service Team and assume other duties as assigned. Support collection activities and manage export control regulations. Support customer visits (travel up to 10% of time).

Qualifications:

Required (Basic) Qualifications:

Bachelor's degree from an accredited institution. Minimum of five (5) years experience in a customer facing role. Minimum of one (1) year experience in a supervisory role. Must be legally authorized to work in the United States without company sponsorship, now or in the future. This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158.

Skills:

Strong leadership and coaching skills. The ability to build and sustain a high-performance team and to successfully communicate and develop a sense of urgency and commitment to meet team goals. Excellent interpersonal and communication skills. Computer literate with competency in Microsoft Office software programs, MRP system, and customer web-based portals.

LI-CB3

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Similar Jobs

Human Resources Manager

Aston Carter • Wilton, CT • 1d ago

Management & Administrative

Human Resources Manager Job Description This role involves leading and managing the human resources functions within a dynamic and fast-paced environment. The Human Resources Manager will oversee recruitment processes, m...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Monroe, CT • 2d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2d ago

Go to Apply

Admin Assistant

Astrix Technology • Ridgefield, CT • 4d ago

Management & Administrative

Admin Assistant Contracts/Outsourcing Ridgefield, CT, US Pay Rate Low: 20 | Pay Rate High: 21.50 Added - 12/08/2025 Apply for Job Job Title: Administrative Assistant Location: Hybrid - Onsite 3 days/week (Wednesdays requ...

4d ago

Go to Apply

Customer Service Representative

Schaeffler • Danbury, CT • 1w ago

Management & Administrative

Customer Service Representative Location: Danbury, CT, US, 6813 Job Requisition ID: 36132 Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history...

1w ago

Go to Apply

ADMINISTRATIVE ASSISTANT (FULL TIME)

Compass Group, North America • Sandy Hook, CT • 1w ago

Management & Administrative

Chartwells K12 We are hiring immediately for a full time ADMINISTRATIVE ASSISTANT position. Location: Newtown Public Schools - 12 Berkshire Road, Sandy Hook, CT 06482. Note: online applications accepted only. Schedule: F...

1w ago

Go to Apply

Manager Trainee

The Hertz Corporation • Danbury, CT • 1w ago

Management & Administrative

The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as...

1w ago

Go to Apply

Analyst - Field Customer Service

Avangrid Service Company • Brewster, NY • 1w ago

Management & Administrative

Company: New York State and Gas Corp, an Avangrid CompanyDepartment: Customer ServiceJob Title: Analyst - Field Customer ServiceLocation: Vestal, NY, Mechanicville, NY, Lancaster NY, Auburn, NY Rochester, NY, Binghamton,...

1w ago

Go to Apply

Sales Representative ( B2B ) / Territory Account Manager

System One • Brewster, NY • 1w ago

Management & Administrative

Job Title: Sales Representative ( B2B ) / Territory Account Manager Location: Brewster, New York Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko...

1w ago

Go to Apply

Operations Manager

CVS Health • Ridgefield, CT • 2w ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

2w ago

Go to Apply

HVAC Service Technician

EMCOR Group • Trumbull, CT • 2w ago

Management & Administrative

Description About Us: EMCOR Services New England Mechanical (NEMSI) is a wholly-owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities service...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.