Collections Representative (Summit Funding Group)

First Financial Bank • Mason, OH • 18h ago

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. About Us Summit Funding Group, Inc., a subsidiary of First Financial Bank, is a nationally recognized leader in the equipment leasing industry. Headquartered in Mason, Ohio, we've built our reputation on providing creative, flexible financing solutions for a wide range of industries. As we continue to grow, we are looking for talented individuals to join our dynamic team. Position Overview We are seeking a highly motivated and detail-oriented Collections Representative to join our team. In this role, you will play a key part in maintaining healthy account receivables by professionally and proactively managing past-due accounts. You'll work closely with customers to resolve outstanding balances, provide support in setting up payment arrangements, and ensure compliance with company policies and applicable regulations. Key Responsibilities Essential Functions/Responsibilities

Researching and resolving customer concerns regarding lease contracts.

Timely responding to incoming emails and phone calls from customers.

Working collaboratively with legal, accounting and other departments as may be required.

Recording accurate and detailed notes in system; updating customer account status.

Collecting past due invoices.

Generating 30 and 60 day past due letters to Customers.

Making outbound calls on delinquencies from early through late-stage collections.

Contacting customers to discuss delinquent accounts and negotiating payment.

Other reasonable duties, as may be determined by the Collections Manager.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

Minimum 1 year experience in the same job

High school diploma or GED

Excellent verbal communication skills

Punctual

Must demonstrate resilience and the ability to assertively navigate challenging conversations while maintaining professionalism.

Ideal candidate will be comfortable navigating conflict, receiving constructive feedback, and maintaining focus in the face of adversity.

Able to work with minimum supervision

Should be customer service driven

Knowledge of MS Office (Word, Excel, Outlook, Access)

Able to manage multiple priorities simultaneously

Preferred Knowledge and Skills

Experience with customer interaction

Knowledge of basic accounting principles

Knowledge of Aspire and/or Lease Plus

Knowledge of leasing and/or mortgage industries preferred

Level of Complexity and Scope

Follows established procedures and guidelines to accurately maintain the organization's financial records and transactions.

Degree of Independence and Decision-Making

Ability to handle the standard Customer Service and Collections issues or escalations

Required Supervisory Responsibilities

None

Physical Requirements

Occasionally lifts and carries up to 10 lbs.

Frequently sits, stands and walks.

Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marit Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY1NjU1LjEwNTA4QGJhbmthdGZpcnN0Y29tcC5hcGxpdHJhay5jb20

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About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are tak...

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