Manager Marketing Fulfillment SWHP

Baylor Scott & White Health • Madison, WI • 10h ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefits

Dollar-for-dollar 401(k) match, up to 5%

Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position @type and/or level

Job Summary

This role will manage functions coordinating with marketing fulfillment and document management in Scott & White Health Plan areas. It includes leading the creation of regulated Medicare marketing materials. It also involves monitoring partner departments and business partners/vendors to ensure accuracy, production, and regulatory requirements are met.

Essential Functions of the Role

Manages the quality control process for regulated Medicare documents. This includes the Annual Notice of Change, Evidence of Coverage, and Summary of Benefits.

Manages the function areas coordinating and overseeing fulfillment and document and image management operations. Manages fulfillment operations' adherence to regulations, performance guarantees, and internal schedules. Identifies and catalogs member, provider, and client communications, including required content and delivery deadlines.

Helps and coordinates activities of external vendors by establishing procedures, queues, routing, and workflow rules. Ensures vendors receive accurate and current information about company products, networks, client groups, and policies.

Monitors operations and performance of external vendors to ensure accuracy, production standards, and regulatory requirements are met. Reviews requirements, prepares bids, and manages the RFP process for potential outsourcing of in-house print and document or image management operations. Establishes next steps upon receipt of vendor responses. Reviews all pertinent vendors to create consistent Scorecards and initiate Quarterly Reviews.

Maintains communication with all marketing or production teams to meet deadlines and perform quality checks. Helps the operational infrastructure by ensuring broker, consumer, group, member, and provider communications are produced and shared on time.

Oversees print, bindery, imaging, and mail center functions. Manages Post Office relationships and centralized mailing groups. Acts as liaison between clients, vendors, and agency departments. Coordinates print and fulfillment projects. Accountable for proofing materials and obtaining approval before print production.

Develops and maintains controls to ensure mail and documents meet performance standards. Ensures reporting within the center, including inventory reports, shipment recaps, and expenses, complies with budgets and policies. Implements a user-friendly document repository and retrieval system. Prepares and submits daily and monthly operational and production reports. Designs, tests, and deploys the Monthly Operations Dashboard.

Develops and trains departmental staff by preparing training materials. Presents in-services to ensure employees have necessary job competencies. Meets performance and quality standards in current roles. Enhances future growth and potential. Motivates subordinates, establishes synergy, and builds employee morale.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Bachelor's

EXPERIENCE - 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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